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paquas · 02-06-2014, 07:12 AM

I have spend over 5 hours with BB support to correct this problem. I have reloaded the 10.2.1 operating system twice, and even tried a replacement phone. All to no avail. BB support wanted me to reload the OS a third time- I refused and told them to find a fix. The problem is evidently within 10.2.

The upgrade also interferes with my contacts listing. When I look up contacts from the phone icon, the contacts are alphabetical by first name but listed last name first. Setting the contact format to first, last does not correct the listing. When I open the contacts from the contacts icon on the main screen, the listing is correct.

BB needs to fix this!!!!!!!!!!!!!!!

02-06-2014, 07:12 AM	#7
paquas New Member Join Date: Feb 2014 Model: Z10 PIN: N/A Carrier: Verizon Posts: 2	Re: 10.2.1 update issues I have spend over 5 hours with BB support to correct this problem. I have reloaded the 10.2.1 operating system twice, and even tried a replacement phone. All to no avail. BB support wanted me to reload the OS a third time- I refused and told them to find a fix. The problem is evidently within 10.2. The upgrade also interferes with my contacts listing. When I look up contacts from the phone icon, the contacts are alphabetical by first name but listed last name first. Setting the contact format to first, last does not correct the listing. When I open the contacts from the contacts icon on the main screen, the listing is correct. BB needs to fix this!!!!!!!!!!!!!!!
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