BlackBerry Forums Support Community - View Single Post - No wi-fi or email setup option!!!

littleman · 07-15-2009, 06:06 PM

Wirelessly posted (bold 9000)

When I had the personal email set up problem I didn't have it activated with the network correctly. I have a email from att about this
Attached is the information referenced during your discussion today with an AT&T representative. If you have any questions, please refer to our online support site at http://att.com/wireless or contact AT&T at 1-800-331-0500.Please do not respond to this e-mail. This mailbox is not monitored and does not accept mail.Change the Device Currently Used with BlackBerry Internet Service from the RIM BlackBerry Device WebsiteLast Updated: 05/20/2009Troubleshooting Steps SUBJECT:Change the Device Currently Used with BlackBerry Internet Service from the RIM BlackBerry Device WebsiteUpdate or Upgrade PIN and IMEI using BlackBerry Internet Service from the RIM BlackBerry Device WebsiteSYMPTOM:Replacement RIM BlackBerry EquipmentAn account already exists for this PINADVISORY:The device used with BlackBerry Internet Service may also be changed from a computer.FIX:Prerequisites?• RIM BlackBerry data rate plan. • A BlackBerry Internet Service account must already be created from a device | from a computer. • Verify one of the following connections is established: ?? AT&T wireless data network attach ? Wi-Fi (non-AT&T) network attach ? Auto login users with a replacement or upgraded device1. Insert the SIM card from the previous device into the new device.2. From the new device, access the BlackBerry Internet Service.3. Scroll to and select Yes. 4. A confirmation message will be displayed. Scroll to and select OK. 5. All integrated e-mail accounts must be reverified. Type the password, then scroll to and select OK. 6. The e-mail accounts screen will be displayed. Classic login users with a replacement or upgraded deviceNOTE: Classig login users can also update their device from a computer.1. Insert the SIM card into the original device.NOTE: If the SIM is inserted into a new device, accessing BlackBerry Internet Service will prompt users to create a new account.2. From the original device, access the BlackBerry Internet Service.3. Scroll to and select Change Device. 4. Enter the new device's PIN and IMEI, then select Save.NOTE: To find the PIN and IMEI, click here. 5. A confirmation message will be displayed. Select OK. Users with a different device and SIM card• Classic login must update the device from a computer.• Automatic login must contact customer care at 1-800-331-0500.IMPORTANT: Users only need to contact customer care if utilizing a BlackBerry hosted email account (username@att.blackberry.com). Otherwise, simply re integrate the desired email accounts via the device. If further assistance is needed, please contact Customer Care.This message, including any offer and attachments, is intended for the named recipient and may contain confidential information. No other person should rely on any offer or information in this message. If you are not the named recipient, please immediately delete this message.

07-15-2009, 06:06 PM	#3
littleman Talking BlackBerry Encyclopedia Join Date: Sep 2008 Model: 9700 PIN: N/A Carrier: att Posts: 373	Wirelessly posted (bold 9000) When I had the personal email set up problem I didn't have it activated with the network correctly. I have a email from att about this Attached is the information referenced during your discussion today with an AT&T representative. If you have any questions, please refer to our online support site at http://att.com/wireless or contact AT&T at 1-800-331-0500.Please do not respond to this e-mail. This mailbox is not monitored and does not accept mail.Change the Device Currently Used with BlackBerry Internet Service from the RIM BlackBerry Device WebsiteLast Updated: 05/20/2009Troubleshooting Steps SUBJECT:Change the Device Currently Used with BlackBerry Internet Service from the RIM BlackBerry Device WebsiteUpdate or Upgrade PIN and IMEI using BlackBerry Internet Service from the RIM BlackBerry Device WebsiteSYMPTOM:Replacement RIM BlackBerry EquipmentAn account already exists for this PINADVISORY:The device used with BlackBerry Internet Service may also be changed from a computer.FIX:Prerequisites?• RIM BlackBerry data rate plan. • A BlackBerry Internet Service account must already be created from a device \| from a computer. • Verify one of the following connections is established: ?? AT&T wireless data network attach ? Wi-Fi (non-AT&T) network attach ? Auto login users with a replacement or upgraded device1. Insert the SIM card from the previous device into the new device.2. From the new device, access the BlackBerry Internet Service.3. Scroll to and select Yes. 4. A confirmation message will be displayed. Scroll to and select OK. 5. All integrated e-mail accounts must be reverified. Type the password, then scroll to and select OK. 6. The e-mail accounts screen will be displayed. Classic login users with a replacement or upgraded deviceNOTE: Classig login users can also update their device from a computer.1. Insert the SIM card into the original device.NOTE: If the SIM is inserted into a new device, accessing BlackBerry Internet Service will prompt users to create a new account.2. From the original device, access the BlackBerry Internet Service.3. Scroll to and select Change Device. 4. Enter the new device's PIN and IMEI, then select Save.NOTE: To find the PIN and IMEI, click here. 5. A confirmation message will be displayed. Select OK. Users with a different device and SIM card• Classic login must update the device from a computer.• Automatic login must contact customer care at 1-800-331-0500.IMPORTANT: Users only need to contact customer care if utilizing a BlackBerry hosted email account (username@att.blackberry.com). Otherwise, simply re integrate the desired email accounts via the device. If further assistance is needed, please contact Customer Care.This message, including any offer and attachments, is intended for the named recipient and may contain confidential information. No other person should rely on any offer or information in this message. If you are not the named recipient, please immediately delete this message.
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