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azh2000 · 08-03-2009, 09:45 AM

Hello all,

When I am trying to move some users from my old BES (4.1.xx) to a new BES (5.0) I get the error

“IT policy was rejected so activation has been cancelled. Clear your handheld and retry.”

What I have done is sent a default IT policy to the handheld with no restrictions at all. Removed them from old BES (4.1) added them to new BES (5.0) and thats what I got??

I have just gotten a few of us in the IT department to use as test subjects. The only I can get it to work is to wipe the handheld. I thought the BES was to override any IT policy on the handheld when activating?

Any help or direction would be greatly appreciated!!
Thanks

08-03-2009, 09:45 AM	#1
azh2000 Knows Where the Search Button Is Join Date: Nov 2007 Location: Houston Model: 9000 PIN: N/A Carrier: At&t Posts: 39	Adding users from 4.1.xx to BES 5.0 Please Login to Remove! Hello all, When I am trying to move some users from my old BES (4.1.xx) to a new BES (5.0) I get the error “IT policy was rejected so activation has been cancelled. Clear your handheld and retry.” What I have done is sent a default IT policy to the handheld with no restrictions at all. Removed them from old BES (4.1) added them to new BES (5.0) and thats what I got?? I have just gotten a few of us in the IT department to use as test subjects. The only I can get it to work is to wipe the handheld. I thought the BES was to override any IT policy on the handheld when activating? Any help or direction would be greatly appreciated!! Thanks
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