[lauragal]

John and Jagga,

Thanks!!! Trust me, I was sweating all the way!!!!! But I do feel like a pro now!!!! I am no longer on a BES at work so now worries there - they were the ones who caused this problem to begin with!! And I was able to re-send the service books (the site was down last night but I was able to do it this morning). Thanks to both of you for all your help.

Ohad - I did not have to disable my firewall.

Camaxtli - if you follow John's instructions step by step, there should be no problem. My husband's PC is working without any problems. Although you're going into the registry, it seems to me that you're just changing a part of the registry that pertains to the Blackberry, so anything else on the computer is untouched.