There may be an IT policy on the device
Go to Options > Security Options > General Settings
If you see a IT Policy Name listed there then follow the directions below.
Download Desktop Manager 4.7 and install
Open your command prompt
Browse to C:\Program Files\Common Files\Research In Motion\AppLoader>
Connect the BlackBerry device to the computer
run the command "loader /resettofactory"
*** THIS WILL WIPE THE DEVICE ***
Backup your data first
Last edited by johnhlaj; 01-12-2009 at 01:49 AM..
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