BlackBerry Forums Support Community - View Single Post

cjsasl · 12-01-2015, 10:47 AM

Hello Aiharkness,

I tried the soft reset (both) & it still doing the same thing. Within a foot of any wireless router it will connect but as soon as you get 3-4 feet away it drops the connection.

I guess the last option is to do factory reset but she won't like that because she will lose all her BBM chats. So I think I'll just leave it as is for now because she has 1 Gig data & only uses about 70-100 MB/month. I'll just connect to my Surface tablet if any major updates are to be downloaded.

Thanks for your input, much appreciated.

12-01-2015, 10:47 AM	#3
cjsasl Knows Where the Search Button Is Join Date: Oct 2013 Location: Halifax, NS Model: z10 OS: 10.3.2.24 PIN: N/A Carrier: Koodo Posts: 26	Re: BB q5 WiFi issues Hello Aiharkness, I tried the soft reset (both) & it still doing the same thing. Within a foot of any wireless router it will connect but as soon as you get 3-4 feet away it drops the connection. I guess the last option is to do factory reset but she won't like that because she will lose all her BBM chats. So I think I'll just leave it as is for now because she has 1 Gig data & only uses about 70-100 MB/month. I'll just connect to my Surface tablet if any major updates are to be downloaded. Thanks for your input, much appreciated.
Offline