Carriers provide phones to you from a manufacturer, the manufacturer creates the phones from various parts THEY have. The carrier of your phone does not make your phone, nor are they supplied spare parts. Carriers sometimes have accessesories for sale but that's about as far as it goes. The most a carrier would do, in my knowledge, is to take care of a warranty exchange for you, if it's covered under the warranty, and I believe they only do this because they have an inventory of phones. If it's physical damage to a device, the carrier is no longer able to help because they're not an insurance company nor do they have the parts to make/repair your phone like the manufacturer would. For what you want you would have to contact the person that actually produces the phones and has the spare parts to repair your phone, which would be RIM.
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