[jibi]

There is documentation on the workflow. I'd question some other potential unknown factor in your environment, to be honest. From the logs, can you gather the source of the messages (I'm not seeing it the log lines above)?

Process flow: Activating the BlackBerry device over the wireless network
The user receives or purchases a new BlackBerry® device.

1. The user contacts your organization's IT department to activate the BlackBerry device.

2. The administrator uses the BlackBerry Manager to create a temporary activation password for the user account and communicates that password to the user. The password applies to the user account only.

3. To activate the BlackBerry device over the wireless network, the user opens the activation application on the BlackBerry device and types the appropriate email address and the activation password.

4. The BlackBerry device sends an activation request message to the email account. The message contains information about the BlackBerry device, such as routing information and the public keys for the BlackBerry device.

5. The BlackBerry® Enterprise Server sends the BlackBerry device an activation response that contains routing information about the BlackBerry Enterprise Server and the public keys for the BlackBerry Enterprise Server.

6. The BlackBerry Enterprise Server and the BlackBerry device establish a master encryption key. The BlackBerry Enterprise Server and the BlackBerry device confirm knowledge of the master encryption key to one another. If the confirmation succeeds, the activation proceeds and further communication between the BlackBerry Enterprise Server and the BlackBerry device is encrypted.

7. The BlackBerry Enterprise Server sends the IT policy to the BlackBerry device. If the BlackBerry device cannot accept the IT policy, the activation does not complete.

8. The BlackBerry Enterprise Server sends the appropriate service books (for example, the messaging service book, wireless calendar service book, browser service book, and other service books) to the BlackBerry device. The user can now send messages from and receive messages on the BlackBerry device.

9. If the user is configured for wireless synchronization, and the BlackBerry device has wireless backup and wireless calendar synchronization turned on, the BlackBerry Enterprise Server sends user data to the BlackBerry device.