[theitdude]

Does anyone have a step-by-step procedure to troubleshoot/test the inability to send E-mail from a Blackberry to Exchange?

I'm still having trouble and have verified:
- User account has send as / receive as perms in AD granted to BES service
- Bes service has send as / receive as and Administer Info Store perms in Exchange
- stopped the router for 30 minutes, rebooted server

- Are there steps/logs to look at on the handheld and the BES? (I did the ALT-LGLG for the handheld logs, but there's a WHOLE LIST of them - not sure what to look for)
- Any way to test sending E-mail from a desktop Outlook using the service account?
- Would it help if I gave the BES service account FULL mailbox access to the user (for testing).

Any help greatly appreciated. I've e-mailed RIM support and have gotten nowhere. I'm afraid the execs will come looking for me with the torches soon................Thanks.

PS
BES is version 4.1.3.16
All other functions to the handheld work (tasks/appointments/push mail/calendar)

[ladydi]

Is this just one device with the problem, or all of them?

[BBAdmin]

Do the affected users have any deny Send As, as of course this will overwrite any allow permission?

Can you log on to a desktop workstation as the BESAdmin, fire up Outlook and send an email on behalf of another user successfully?

Have you checked things like the AdminSD holder permissions? This KB may help with that:

Link

[halflife78]

Check the following:

Options/Settings > Advanced > Service Book > Desktop[CMIME]

Verify that you have the correct UID in here, if not resend the service books. The UID should be your SRP identifier from your BES, if it's blank or has an email address or something else it's wrong, resending the service books should fix it.

[theitdude]

It's working now. I just sort of undid and reapplied the permissions to make sure I didn't miss any.

The domain admins are working now too. I used the DSACLS tool in the MS article.

Thanks all!