[sdeviller]

Hi all,

One of my our BES users upgraded his data plan to ulimited. This plan did not include BES access. They called and had their data plan changed back, but the BB still will not sync.

My BES doesn't not seem to talk to it anymore, not since the plan was change to unlimited a couple of days ago.

The user has pulled the battery, to reset the device.
I have tried resending the IT Policy, but that fails.

Any ideas?

Thank you,
Steve

[SteveO86]

You might want to try a re-activate it, or wipe it first then re-activate.

[sdeviller]

The device came back about 12 hours after the plan was corrected.

Thanks,

ps. Dexter rocks!