[jmcarrillo]

I get a prompt that says "Please enter you key store password (1/10):

I usually click on cancel and i can continue, but what is the "key store password"?

[kirrinjones]

Wirelessly posted

You probably have a password on your blackberry.

[JSanders]

This will wipe your device of all data and personal information after the 10th wrong attempt.

FIRST, do total backup with the Desktop Manager on your computer. Then use up the attempts to enter a password for the Key Store until you hit the 10 and WIPE point.

Then go to Options, Security, Key Store. Enter new password and verify by typing it again when asked. If you want to have this password the same as the master password, click the button to "Synchronize Key Store Password to Device Password." Note that the Device Password must be enabled to do this.

[jmcarrillo]

I have never entered a password on the device

[Kumar_Shah]

Originally Posted by kirrinjones

Wirelessly posted

You probably have a password on your blackberry.

Do you really believe that answer was responsive and helpful? May I respectfully suggest you answer when you have something worthwhile to say.

[RayVoy]

Originally Posted by jmcarrillo

I have never entered a password on the device

I don't use a password on the storm,

I use the password that I have for the blackberry (.ca) web site.

Works for me

[JSanders]

Originally Posted by jmcarrillo

I get a prompt that says "Please enter you key store password (1/10):

I usually click on cancel and i can continue, but what is the "key store password"?

so... any update?

[jmcarrillo]

I haven't done anything I keep clicking on Cancel and it doesn't change from 1/10

[suicidepact]

Have you switched from BIS to BES recently?

[jmcarrillo]

??? What are those

[suicidepact]

Blackberry Internet Service and Blackberry Exchange Server. Basically, have you changed how you get your email from your personal account to maybe your corporate account?

[jmcarrillo]

I don't have Internet access on the Storm, so no email

[tobenning]

Originally Posted by jmcarrillo

I get a prompt that says "Please enter you key store password (1/10):

I usually click on cancel and i can continue, but what is the "key store password"?

When you installed the device software, you included the Certificate Keys. If you uninstall them from your device, you should be ok.

[jsconyers]

Originally Posted by suicidepact

Blackberry Internet Service and Blackberry Exchange Server.

It's actually BlackBerry Enterprise Server. It works with Exchange, but is not limited to it. It works with Domino and GroupWise as well.

[jbairdjr]

The key password is for certificates. If you do not sync certificates, the message should go away.
We use certificates to access some databases and have to type the password each time we sync.

[jmcarrillo]

Originally Posted by tobenning

When you installed the device software, you included the Certificate Keys. If you uninstall them from your device, you should be ok.

I looked at Certificates under Options and there was a whole list of them. How do I uninstall them

[suicidepact]

Originally Posted by jsconyers

It's actually BlackBerry Enterprise Server. It works with Exchange, but is not limited to it. It works with Domino and GroupWise as well.

I didn't realize that, since I associate it strictly with Exchange. Thanks for the tip, and sorry for the (temporary) thread hijack.