[sweeneytoddd]

Hello All,

I wondered if you guys could help a BES newbie, we have a handheld we would like to kill, but everytime I send the kill Handheld command I get the following error on the Blackberry Policy Service

Event ID 20000
{user@ourdomain.com, PIN:BLACKBERRYPIN, ID:1}
RequestHandler::HandleITADMINDataCommand - Unknown command: GET_DEVICE_INFO 15

and the 7290 fails to wipe, but in the ITAdmin policy dialog it says that the command was received successfully.

Obviously this is a serious problem for us as we need to get this handheld wiped!

I have search the RIM/Blackberry site and googled for the situation/error message and RTFM but to no avail.

Any help or pointers greaty appreciated.

Best Regards

Richard.

[BB_God]

BES needs to access the users mailbox for a KILL command.