BlackBerry Forums Support Community

Okaforna · 03-28-2008, 11:45 PM

I am in a fix. I tried to configure internet connection on my Blackberry 8700v and following a prompt from the forum, I tried to wipe the settings and the whole thing went blank with the red light on. The phone can no longer go off. Pls help.http://www.blackberryforums.com/imag...s/icon_sad.gif
:-

Sith_Apprentice · 03-28-2008, 11:50 PM

i have moved this post to a new post so that you may better get help with it. please do not post your own issues in other peoples threads (unless you share the issue with the original poster)

VirexInc · 03-29-2008, 12:27 AM

Quote:

Originally Posted by Okaforna

I am in a fix. I tried to configure internet connection on my Blackberry 8700v and following a prompt from the forum, I tried to wipe the settings and the whole thing went blank with the red light on. The phone can no longer go off. Pls help.http://www.blackberryforums.com/imag...s/icon_sad.gif
:-

your are going to have to call TMOB for this issue. your settings for the phone and how it communicates to the data services is now gone. you basically caused your device to have a "stroke" and it has to be told again how to connect. TMOB will have the settings to fix it

crackberry.addict · 03-29-2008, 07:33 AM

try reloading the OS.

VirexInc · 03-29-2008, 09:35 AM

Quote:

Originally Posted by crackberry.addict

try reloading the OS.

why do that? why go through the hour+ of flashing time and loading a backup and making the device load all your settings when you could just call tech support and ask for the settings as a quick fix?

crackberry.addict · 03-29-2008, 10:31 AM

Quote:

Originally Posted by VirexInc

why do that? why go through the hour+ of flashing time and loading a backup and making the device load all your settings when you could just call tech support and ask for the settings as a quick fix?

because.

Quote:

Originally Posted by Okaforna

I am in a fix. I tried to configure internet connection on my Blackberry 8700v and following a prompt from the forum, I tried to wipe the settings and the whole thing went blank with the red light on. The phone can no longer go off

that's why.

VirexInc · 03-29-2008, 03:15 PM

Quote:

Originally Posted by crackberry.addict

because.

that's why.

he didnt say he tried to wipe the DEVICE, he said he tried to wipe the SETTINGS.

Sith_Apprentice · 03-29-2008, 03:20 PM

wiping the device settings will not cause a blank screen as described above. the device needs to have the OS reloaded. its not like a CDMA phone, if you pop a SIM in a device that is a GSM device, you do not need to provision anything for the phone to make/receive calls at least. If you are getting nothing on the device, reloading the OS is the first step, there is nothing they can do over the phone.