[rlgitguy]

I have BES and 4 other users have been able to activate with no problems but this 1 phone i cannot get. Its sits there and says "server is not responding please contact system admin" and the server says "it policy status message: 70 processing stopped invalid pin"

Please help. I'll be happy to post any of the log files!

[juwaack68]

Welcome to the forums.

A couple of things to check out:
1. Verify the device has a Blackberry data plan for BES, not BIS
2. Can you send/receive PIN messages from/to this device?

[penguin3107]

Does that particular user have a BES data plan provisioned on their account?
Sounds like it might only be a BIS plan for personal use. You'd need an Enterprise BlackBerry Data Plan to activate on a BES.

You should call the carrier to confirm that the correct data plan is on the account.

[rlgitguy]

Originally Posted by penguin3107

Does that particular user have a BES data plan provisioned on their account?
Sounds like it might only be a BIS plan for personal use. You'd need an Enterprise BlackBerry Data Plan to activate on a BES.

You should call the carrier to confirm that the correct data plan is on the account.

I will find this out right now. thanks

[knottyrope]

We had 6 out of 6 devices in a row, setup on BIS plan from different carriers.

Data plans not activated on WM has been an issue too.

[kthemusicalkat]

Originally Posted by penguin3107

Does that particular user have a BES data plan provisioned on their account?
Sounds like it might only be a BIS plan for personal use. You'd need an Enterprise BlackBerry Data Plan to activate on a BES.

You should call the carrier to confirm that the correct data plan is on the account.

After my experience with Telstra in Australia, you can't rely on the fact that the carrier is going to give you the correct information. We made numerous calls to Telstra to confirm that our user was on a BES plan and told yes by 2 different people, only to find out that it was in fact on BIS.

Best way to know is send a PIN message.

[penguin3107]

Originally Posted by kthemusicalkat

Best way to know is send a PIN message.

Actually, that's a pretty useless test.
A PIN message will work fine on both a BIS or a BES plan. There's no difference.