[natsuzanne86]

I have been using Verizon Blackberry Storms (plural because they have all had something wrong with them) since May and I recently got fed up with their problems. I bought a Verizon Blackberry World Edition 8830 on ebay and I would like to use that instead. However, the World still has somebody else's phone number on it and nothing happens when I put in my sim card. How do I switch from the Storm to the World? I tried going to Verizon's website and entering the ESN#, but since I didn't buy my blackberry from a Verizon store, I don't have the receipt # that is required. Is there a way to remove the phone number that's currently on the device and replace it with my own so I can use the phone? Thanks!

[natsuzanne86]

I figured out to type ##000000 to access the service menu where I changed the phone number and the Home SID to (what i think is) my correct one. However, when I make a call I just get an automated Verizon message saying that it is going to connect me to an outside operator and that I can complete my call with a credit card. How do I fix this?!?!

[NJBlackBerry]

Call Verizon Customer support or take the phone to a Verizon store.

[Tom_B]

Edit: Sorry. I must have skipped over the part where you said you tried that already.

[kpthook]

I'm sure this was resolved but just in case. If the phone you bought was a Alltel/Verizon 8830 and was not reported lost/stolen then call #611 and plunder through their dial 1-100 non-sense and get a real person. You give them the ESN and your mobile number and they will transfer service and have you call *228 option 1. You will need to call from a 3rd number (its easier) or be where they can call you back on a 3rd number as you need to turn the original and replacement phones on off etc.

[fxstsb]

Seems As I tried my att card in a friends world phone. It did not work. As I recall the world phone's GSM is the international frequency and not the one used in the US.