[iamPapiChulo]

I have a Blackberry Bold 9650 that the trackpad has become unresponsive. I am in need to conducting a hard reset to completely wipe the device back to factory settings. But, due to the unresponsive trackpad, I am unable to get to Options>Security>Handheld Wipe

Would someone please provide an alternative so that I may wipe this device of all its information and settings?

Thanks

[aiharkness]

You can navigate using the keyboard (first letter key in menus, return and space on screens, etc). Turn off dial from home in phone options. Then use O key to enter options, and use the keypad to navigate to security, etc.

[Motorcycle Mama]

Use BBSAK on a computer.

[Dubdub]

Do a battery pull and see if it resets. Then you can wipe if you need to do so.

[brandonaybar]

On CIO.com there are "instructions" on how to do this using the keypad alone. I read an article there that talks about "soft resets", "hard resets" and "double-soft" resets.
Posted via BlackBerryForums.com Mobile

[Dubdub]

A battery pull is the best way to do a hard reset. It works.

You can find similar information here in our FAQ.