[RiceEatingZR1]

Hello -

I have a user that has an 8830 Blackberry with a BES server getting a Transaction Error / encryption error when sending or replying to emails anyone seen this before?

[John Clark]

Moved to BES Admin Forum.

I'm guessing the encryption keys have been messed up. You can go to Options >Security Settings >General Settings and scroll to the bottom and highlight the Desktop Services line and hit menu key and select "regenerate encryption keys." If that doesn't work, I'd try a reactivation. Was the device plugged in to an incorrectly installed Desktop Manager?

This is what I'd try. Maybe one of our BES Admins will have better advice for you.

[RiceEatingZR1]

Thanks for the Move.. I don't think it was plugged into a system with the desktop manager, I will have them try your suggestions.

Thanks