[aiharkness]

Wirelessly posted (8820)

You are not connecting to a hub, right? Not a port on a keyboard, either. Connect directly to port on the box.

[o0lissa0o]

Nope...connecting from a laptop, using one of the main ports on the back, machine is plugged in, ports are optimized to not disable to save power...

it's strange, bc it recognized the pin and showed in the tooldbar and on the device that it was connected. to me it almost seems like the information on the device is corrupted or soemthing and thats why it didnt recognize it past that point.

[aiharkness]

Wirelessly posted (8820)

FWIW. http://supportforums.blackberry.com/...he/td-p/358177

[o0lissa0o]

its now just continuously adding "new" emails in my notification bar...like 8-10 new ones per second. when i started this post i was somewhere around 19,000 "new" emails, right now i'm at 20,355. i'm gonna cry.

[aiharkness]

Wirelessly posted (8820)

I'm stumped. Unless someone has a better idea, looks like you need to see if you can get JL_CMDER to connect and then wipe and reinstall OS.

Are you contacts, etc sync'd with Outlook or something? You should have a backup from that OS upgrade you did, right?

[o0lissa0o]

you would think so, but i did the upgrade directly from my phone from an email message...i dont know where it would have saved it all.

[aiharkness]

Wirelessly posted (8820)

I made bad assumption, thought you did upgrade via desktop manager.

[o0lissa0o]

yeah, I've learned my lesson on that one.

[o0lissa0o]

Finally got it to connect to desktop manager, and there is some type of fatal exception that won't let me back it up, or copy the info to put to a new device, or anything. Only thing I had any success with was pulling all of the file folders that were stored on it and saving them to my desktop. Whether any of it will be in the right format to transfer later, I dont know. Last saved backup I have was from May. Its a good start, but I will be without about 200 phone numbers and email addresses etc, but I guess it's better than nothing.

Going to make an attempt at the Sprint store tomorrow to see if theres anything they can do before I do a total wipe of it.

What a day. 9 hours working on this, and I still got nowhere.

[aiharkness]

The folders you mention, were you storing stuff in main memory somehow? What is your free memory amount?

Good luck. Post an update.

[o0lissa0o]

Originally Posted by o0lissa0o

Current Applications running are: facebook, browser, home screen, BB messenger, call log, and messages.

Current free memory is: 16882677 bytes
current free space is 908.2 MB

I'm not sure if thsoe folders were pulled from my main memory, or my SD card. The folders are system, videos, voicenotes, documents, facebook, music, pictures, and ringtones.

[aiharkness]

Wirelessly posted (8820)

If you used windows explorer to remove the folders, you wouldn't have had access to the main memory. From your earlier post it looks like you had 16+ MB free. I assume that 900MB was the media card?

At any rate, given the device's flakey behaior, I wonder if those numbers are trustworthy.

I'll be curious to hear what Sprint rep's say.

[o0lissa0o]

Well first the guys at Sprint tried to tell me this was a worldwide, sporadic, blackberry problem, and that there was a ticket in on it and I'd have to wait it out. When I explained that "waiting it out" was not an option and that the amount of business I would lose in the "wait it out time" would far outweigh the cost of me paying the early termination fee on my contract and moving elsewhere, they decided to take it in the back and take a look at it. Same issues, couldnt connect to desktop manager, couldnt tranfer contacts through the other system they use, emails counting up before their eyes even after they had turned the radio off, basically they needed to do a wipe and I was going to lose everything. I spent the next hour writing down the contacts that I've added since my last backup in May (I will NEVER make that mistake again), and they wiped the device and reinstalled. Theyre speculating that there was some type of critical error, but they don't have a clue what it was. It still seems on the slow side for loading emails, etc, but it is functioning normally and I can send and receive calls, etc. Keeping my fingers crossed that this is the end of it all and I can live happily ever after with my blackberry!

Thank you all for your help and input, if nothing else, it solidified the fact that I had tried every possible option to correct it myself, and cleared up the fact that it was not part of some "global error".

[aiharkness]

So happy you have it working again.

Here's a suggestion: If you sync to something like Outlook, or whatever, set DM to perform a sync automatically whenvever a blackberry connects. Also set DM to perform an automatic backup periodically. And then make it a habit to connect the blackberry whenever you are using the computer.

That may seem obsessive, but probably not after what you've been through.

[o0lissa0o]

I plan on doing that for sure! I don't use outlook, so I rarely connect my Blackberry to the computer, on the other hand, I'm on my laptop about 10 hours a day, so it hardly seems inconvenient to simply plug it in. I'm making a new habit for myself after this experience.

Thank you again for your help!