Hi,
I have a problem with my 9700's Wi-Fi connection. All my other devices are working properly with the same network and Internet while my 9700 is connected to the network but cannot get the Internet. I recently cut my data plan. The Wi-Fi had been working fine without it until this afternoon when my phone was not properly ejected from my computer.
I'm seeing all of these on my phone:
1. Under Manage Connections:
- Mobile Network --> Green check
- Wi-Fi (connected) --> White dash
2. Under Manage Connections > Mobile Network Options
- Data Services --> On
- While Roaming --> Prompt
- Connection Preference --> Wi-Fi Preferred
- Network Selection Mode --> Automatic
- Network Mode --> 3G & 2G
3. Under Manage Connections > Wi-Fi Options > Wi-Fi Profile
- Automatically obtain IP address and DNS --> Check
- Allow inter-access point handover --> Check
- SSID broadcasted --> Check
4. Under Manage Connections > Wi-Fi Options > Wi-Fi Diagnostics
- Local IP Address --> Blank
- Signal Level --> -59 dBm
- Connection Data Rate --> 48 Mbps
- Status --> IP address no longer valid
- UMA Wi-Fi Available --> Green check
- Connection --> Red x
- Error Code --> W006.7
- Status --> T-mobile network error (I am not on T-mobile as I am no longer in the US)
And I have done the following:
- Factory reset my router (still works fine with my other devices)
- MAC address filtering on my router is off
- DHCP release/renew on router
- Battery pull on my phone
- Reformatted my microSD (because I had to after the improper disk ejection)
- Downgraded my current device software (5.0.0.714) to 5.0.0.586 (still did not work)
- Upgraded back to 5.0.0.714 from 5.0.0.586
- Reloaded 5.0.0.714
- Manually provided IP address, subnet mask, dns servers, gateway (I... assumed it was the same as my router's?)
- Made router an open network
- Restart phone
- I haven't tried throwing my phone away or buying a new one. Ha ha ha...
Any suggestions will be much appreciated! Thanks