BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 04-28-2009, 11:49 AM   #1
pricejw
Knows Where the Search Button Is
 
Join Date: Apr 2008
Model: 9530
PIN: N/A
Carrier: verizon
Posts: 28
Unhappy User can't add existing email account

Please Login to Remove!

Hello,

I have a user with a new BB 8130 and for some reason they don't have the option to "add an existing email account". They have the option to add a BES email account but the other option does not show up in the Email Setup?

OS Version 5.0.77

I did a search and came up empty...anyone else have this issue? Suggestions?
Offline  
Old 04-28-2009, 01:19 PM   #2
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default

OS Version 5 is a beta. Suggest they downgrade to a supported version then try again.
Offline  
Old 04-28-2009, 01:39 PM   #3
akosnitzky
BBF Moderator
 
akosnitzky's Avatar
 
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
Default

Wirelessly posted (Its All About the U!)

I am am going to assume the user meant 4.5.0.77.

Do you have a data plan?
__________________
------
Follow @akosnitzky on Twitter

LET'S GO CANES!
Offline  
Old 04-28-2009, 02:16 PM   #4
pricejw
Knows Where the Search Button Is
 
Join Date: Apr 2008
Model: 9530
PIN: N/A
Carrier: verizon
Posts: 28
Default

I fixed the issue. I went to options > advanced options > host routing table ...hit the menu key and selected register now. The user was than asked if the pin changed. Selected yes. Pulled the battery (hard reboot) and the option to add an existing email account was there.
Offline  
Old 04-28-2009, 03:01 PM   #5
stricni
Thumbs Must Hurt
 
stricni's Avatar
 
Join Date: Apr 2009
Model: 9630
OS: 4.7.1.61
PIN: n/a
Carrier: verizon wireless
Posts: 121
Default

you could also go to www.blackbery.com/go/vzw and register if you are not already registerd and send your service books. but firs go into your options - advanced options- service books and delete your current service books.
__________________
Nina
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Vacmaster 8 Gallon Wet Dry Shampoo Shop Car Vacuum Carpet Cleaner 3 in 1 Vacuums picture

Vacmaster 8 Gallon Wet Dry Shampoo Shop Car Vacuum Carpet Cleaner 3 in 1 Vacuums

$199.00



Vacmaster Wet Dry VAC Shampoo Shop Car Vacuum Carpet Cleaner 8 Gallon 5.5Peak HP picture

Vacmaster Wet Dry VAC Shampoo Shop Car Vacuum Carpet Cleaner 8 Gallon 5.5Peak HP

$199.00



HVAC A/C Air Refrigeration Kit AC Manifold Gauge Set Brass R134A R410A R22 picture

HVAC A/C Air Refrigeration Kit AC Manifold Gauge Set Brass R134A R410A R22

$45.58



Vacmaster 5 Gallon Car Wet Dry Shop Vacuum Cleaner Edition 4 Peak HP,1-1/4

Vacmaster 5 Gallon Car Wet Dry Shop Vacuum Cleaner Edition 4 Peak HP,1-1/4" Hose

$79.99



Abs Plastic Black Sheet  1/8

Abs Plastic Black Sheet 1/8" x 8" x 12" Vacuum Forming

$6.91



Combo A/C Manifold Gauge Set R134A R410a R22 With 3,5 CFM 1/4HP Air Vacuum Pump picture

Combo A/C Manifold Gauge Set R134A R410a R22 With 3,5 CFM 1/4HP Air Vacuum Pump

$103.58







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.