If you encounter any irregularities, please let us know in detail what is happening. The more specific you are the faster we can fix the problem.
To report problems, bugs, comments or suggestions you call us toll free at: 877-288-7799.
Over-the-Air Installation
Always try this method first. In case this method does not work for you refer to the second method:
"Desktop Manager Installation"
On your BlackBerry device do the following steps:
1. Open your browser: from the Main Screen press thumbwheel while "Browser" (or "Internet
Browser") icon is selected.
2. Open menu. Select "Go To…" from the menu.
3. Enter following URL:
http://mobile-beta.alphatrade.com
4. When the web page is loaded select "RIM Blackberry" from the available topics.
5. A page with an application description and two buttons will appear. Select "Download"
When the download is finished you will see a new icon labeled "E-Gate".
Desktop Manager Installation
1. Download installation files from these links:
Single ZIP file:
http://mobile-beta.alphatrade.com/offline/bb-alx.zip (you
will need to unzip)
Or two unzipped files:
http://mobile-beta.alphatrade.com/offline/egwc.alx
http://mobile-beta.alphatrade.com/offline/egwc.cod
2. Start the Blackberry Desktop Manager3
3. Select "Application Loader". Press "Add" Button.
4. Browse to the location of downloaded files. Select file named "egwc.alx"
5. Select the checkbox marked "E-Gate"
6. Press "Next".
After installation is finished a new icon will labeled "E-Gate" will appear on your BlackBerry's main
menu.