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Old 12-04-2013, 05:23 PM   #1
ida
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Default 9860 won't start up

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My blackberry 9860 won't start up, always loading 80% then stuck

I have used BBSAK to do a complete wipe of the phone and to reinstall the OS using Desktop Software 7.1 but there is this additional problem when update is getting to end "The desktop loader is unable to connect to the device. You may need to enter the password on the device"



I will be grateful if anyone could provide some info as to how I can have this phone working again.
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Old 12-05-2013, 06:40 AM   #2
dc/dc
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Default Re: 9860 won't start up

It sounds like your device is damaged and you should buy a new one.
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Old 12-20-2013, 04:45 PM   #3
Apia
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Default Re: 9860 won't start up

Quote:
Originally Posted by ida View Post
My blackberry 9860 won't start up, always loading 80% then stuck

I have used BBSAK to do a complete wipe of the phone and to reinstall the OS using Desktop Software 7.1 but there is this additional problem when update is getting to end "The desktop loader is unable to connect to the device. You may need to enter the password on the device"



I will be grateful if anyone could provide some info as to how I can have this phone working again.
Hi bro, I got the same problem. Can u plz tell me if u manage to fix it and how dd u manage? Thanks
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Old 12-20-2013, 07:51 PM   #4
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Default Re: 9860 won't start up

More details would help.

Did you drop the phone? Get it wet? load other apps before?
did you try pulling the battery?
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