BlackBerry Forums Support Community

dormer88 · 11-06-2009, 11:17 AM

Hi i have searched through other thread but cant seem to find what im looking for!! When my phone starts up it has an "Uncaught Exception null" and when i try and open my SMS inbox it says "Uncaught Exception bb_messenger". Also i seem to have lost my email icon and can only access my emails through the message symbol!! Any help would be great

davidandrew · 11-06-2009, 01:59 PM

What OS are you currently running?

dormer88 · 11-06-2009, 02:29 PM

v4.6.1.168! platform 4.2.0.94! I cant connect to my desktop manager on my mac to upgrade it? Ive done a battery pull but still nothing changes

davidandrew · 11-06-2009, 02:43 PM

Is it recognizing that it is a blackberry when you plug it into the computer?
(Not DM!)

If so..

http://www.blackberryforums.com/gene...ilanguage.html

Follow that and upgrade going through those steps.
(1. Download the above OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.")

IF it is NOT recognizing anything when you plug it in, I'll get back to asap on what I think.

EDIT: You would need to get a hold of a PC to upgrade through my steps, as I forgot you were working off of a mac! (Unless you're are able to crossover to a PC off you're mac (like Midnightdraven mention) it wont recognize the .exe through the link I just gave you.) My apologies.

MidnightDraven · 11-06-2009, 02:45 PM

The OP cannot follow that, as the OS file is an .exe and Mac's don't recognise .exe files.

dormer88 · 11-06-2009, 02:46 PM

Ive only got a mac does that matter? When i plug my BB in on the desktop manager it says connecting for about 2 seconds then it just does nothing!! I click yes on the mass storage on my BB but still nothing?Cheers for the help

MidnightDraven · 11-06-2009, 02:48 PM

Read the post above yours.
If the email icon has disappeared, Id say you need to resend services books, and the java exception, try a battery pull.

dormer88 · 11-06-2009, 02:55 PM

Hi yeh the email icon has also disappeared i have tried a battery pull but will resend service books! How do i do the java? Would this be stopping me from connecting to the desktop?

MidnightDraven · 11-06-2009, 02:57 PM

No, i meant for the exception a battery pull somtimes fixes it.
The only way would seem to be reload OS, but you need to do it on a PC.

You said that it says connecting for 2 seconds, and then nothing happens?
What are you expecting to happen?

dormer88 · 11-06-2009, 03:03 PM

Well its meant to let me put a device name in etc but doesnt let me? Also all the sync etc are all greyed out?

davidandrew · 11-06-2009, 03:05 PM

I would make a trip to your nearest Provider store and have them reload the OS.

If a PC is completely out of the question, the battery pull didn't work, can't maintain a stable connection.

How old is the phone?

MidnightDraven · 11-06-2009, 03:08 PM

Mac's desktop manager must be vastly different to the PC's one, as I havent heard anything about a Device Name.

dormer88 · 11-06-2009, 03:08 PM

I can prob get to a mates pc laptop! I went to vodafone today and to be fair they were pretty helpless! How do i reload OS?

dormer88 · 11-06-2009, 03:10 PM

Midnight, Yes i have seen a PC one and it looks a lot easier to use then the mac one!! I tried connecting my phone to my mates pc earlier today but just seemed to find the phone but on the desktop manager it was still saying"make sure my phone is connected"

davidandrew · 11-06-2009, 03:36 PM

Quote:

Originally Posted by dormer88

Midnight, Yes i have seen a PC one and it looks a lot easier to use then the mac one!! I tried connecting my phone to my mates pc earlier today but just seemed to find the phone but on the desktop manager it was still saying"make sure my phone is connected"

Refer back to my original post instructions I gave you, follow that link and the steps. You do NOT need to go through Desktop Manager.

EDIT: From your mates PC!

dormer88 · 11-06-2009, 03:46 PM

thanks for that am in the process now of trying to download it!! Got my mates pc

davidandrew · 11-06-2009, 03:51 PM

Remember to follow the steps after the download!
Once you get it loaded in, update if the problems are fixed.

dormer88 · 11-06-2009, 05:48 PM

All done cheers except it hasnt updated the new OS im still on the old 316 any ideas why?

MidnightDraven · 11-06-2009, 05:50 PM

Not if you followed the instruction correctly.
It should have updated.

Which OS have you downloaded?

davidandrew · 11-06-2009, 05:54 PM

Quote:

Originally Posted by davidandrew

http://www.blackberryforums.com/gene...ilanguage.html

Follow that and upgrade going through those steps.
(1. Download the above OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.")

You followed those instructions carefully right?
Delete vendor.xml, if you didn't the phone/computer not going to see the available upgrade.

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Uncaught Exceptions!!