BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 08-12-2011, 10:49 AM   #1
magnus911
New Member
 
Join Date: Sep 2007
Location: Earls Court
Model: 9900
PIN: 27F4CA4B
Carrier: Vodafone
Posts: 8
Default Problem with blackberry ID

Please Login to Remove!

So, got the new 9900 today and can't set it up.

I need to go to the Email icon in setup so I can setup GMAIL which will sync contacts / calendar. However, whenever I'm asked for my blackberry ID, I get an error, 'unable to login to your blackberry ID account'

I spent a while on the phone with tech support, who actually logged into my phone via logmein, and they then spoke to RIM.

Apparently this is a problem with version 7, and they are working on a fix. So for now, I will have to sync things manually.

Rushed to market perhaps? This is pretty poor.
Offline  
Old 08-12-2011, 07:08 PM   #2
stevew
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Default Re: Problem with blackberry ID

I logged in successfully each time I tried - I'm not aware that there's an issue with the new OS regarding BBID login...but good to know!
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 08-13-2011, 11:38 PM   #3
Petesindia
New Member
 
Petesindia's Avatar
 
Join Date: Apr 2010
Location: India
Model: 9780
PIN: N/A
Carrier: Airtel
Posts: 14
Default Re: Problem with blackberry ID

There is no issue with the new OS for BBID login. I can login too. It must be carrier connected.
__________________
www.petes.in

" RULE EVERY ROAD YOU TAKE "
Offline  
Old 08-15-2011, 01:23 PM   #4
Dlanod
New Member
 
Join Date: Dec 2009
Model: 9780
PIN: N/A
Carrier: Vodafone
Posts: 8
Default Re: Problem with blackberry ID

Quote:
Originally Posted by magnus911 View Post
So, got the new 9900 today and can't set it up.

I need to go to the Email icon in setup so I can setup GMAIL which will sync contacts / calendar. However, whenever I'm asked for my blackberry ID, I get an error, 'unable to login to your blackberry ID account'

I spent a while on the phone with tech support, who actually logged into my phone via logmein, and they then spoke to RIM.

Apparently this is a problem with version 7, and they are working on a fix. So for now, I will have to sync things manually.

Rushed to market perhaps? This is pretty poor.
I have the same issue now - I was able to set my BB up but after I have synced it with Desktop manager I can no longer access it. With VF UK as well. Let me know how you get it resolved.
Offline  
Old 08-16-2011, 07:38 AM   #5
CocoPops
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 9900
Carrier: Vodafone UK
Posts: 26
Default Re: Problem with blackberry ID

I have the same issue with my 9900..

I'm also on Vodafone.

I can log into blackberry.com with my ID on my desktop, but nothing using the ID works on the handheld. (Protect, App world etc etc).

Thanks,
Lee.
Offline  
Old 08-16-2011, 12:54 PM   #6
ZombieBerry
BlackBerry Extraordinaire
 
ZombieBerry's Avatar
 
Join Date: Sep 2010
Location: Toronto
Model: Priv
OS: 5.1.1
PIN: 2AB9C463
Carrier: WIND
Posts: 2,364
Default Re: Problem with blackberry ID

Seems the issue sometimes occurs when a device switch is performed, as some of the information being passed to the new OS brings a certain level of corruption.

You must wipe the phone, and then re-install the OS, then associate your unit with your BBID (Via App World), then you may use the DM to restore contacts and such (even better would be to back up old unit with Berry Protect and then back up contacts (except for BBM)) and everything on your new unit, just be sure that when you first associate your handset, that you use the same account that you used for Protect and App World.
__________________
fere libenter homines id quod volunt credunt
Offline  
Old 08-17-2011, 10:14 AM   #7
markhurmson
New Member
 
Join Date: Aug 2011
Model: 9900
PIN: N/A
Carrier: Vodafone
Posts: 1
Default Re: Problem with blackberry ID

I have a 9900 on Vodfaone and my BB ID ha stopped working today. Now I can't access app world or BB protect. Has anyone contacted Vodafone?
Offline  
Old 08-17-2011, 10:21 AM   #8
juwaack68
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
Default Re: Problem with blackberry ID

Not sure if this is related, but RIM just published this KB:

KB28038-BlackBerry App World hangs after clicking My World or BIS Email Setup will not connect after switching to a BlackBerry 7 smartphone
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 08-17-2011, 01:04 PM   #9
Lumberman
Knows Where the Search Button Is
 
Lumberman's Avatar
 
Join Date: Jan 2009
Model: Z10
PIN: N/A
Carrier: Telus
Posts: 38
Default Re: Problem with blackberry ID

I was told by a seemingly good Telus tech that if you switch from a CDMA BB to an HSPA BB your BIS account is suspended and must be unlocked. Not sure if this is just Telus or any CDMA carrier. As soon as he unlocked it everything worked again as it should.
Offline  
Old 08-18-2011, 07:56 PM   #10
the-economist
CrackBerry Addict
 
Join Date: Dec 2008
Location: Airport lounges and starbuxxx
Model: 9900
OS: 7.0.0.296
Carrier: Vodafone Business
Posts: 573
Default Re: Problem with blackberry ID

Quote:
Originally Posted by ZombieBerry View Post
You must wipe the phone, and then re-install the OS

No, no need for such drastic solutions. A wipe should be last resort. For all Vodafone customers concerned BEFORE you change devices on DM, login manually to BIS and change devices there. Put the sim into the new handset, let it connect to the wireless network authenticate the mail accounts and send service books down. Login to BIS BEFORE you move the sim to the new handset.

After the device switch there, now perform normally the DM device switch and everything should be in order.

Any other way mail delivery would stop and BBID would not allow you to connect, even the store becomes unavailable. Fscks up BES activation mail too. All those rather obvious things would most likely get ironed out on new OS releases.
Offline  
Old 08-19-2011, 12:08 AM   #11
stevew
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Default Re: Problem with blackberry ID

Many carriers no longer support a Web GUI BIS app...
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 08-19-2011, 04:41 AM   #12
the-economist
CrackBerry Addict
 
Join Date: Dec 2008
Location: Airport lounges and starbuxxx
Model: 9900
OS: 7.0.0.296
Carrier: Vodafone Business
Posts: 573
Default Re: Problem with blackberry ID

Quote:
Originally Posted by stevew View Post
Many carriers no longer support a Web GUI BIS app...
The users with the issue in question are Vodafone customers. It was directed to them. Vodafone does support web bis. They just call it mobileemail.

Actually ALL BIS portals of any carrier that offers the service is a redirect to RIMs portal access server to BIS. You can hit the same service by either going through the carrier's link or passing an argument to RIM's domain for BIS (they're subdomain'd per region)
Offline  
Old 08-24-2011, 09:47 PM   #13
Sydman
CrackBerry Addict
 
Sydman's Avatar
 
Join Date: Aug 2009
Location: Austin, TX
Model: 9930
OS: 7.0.0.374
PIN: HEAD
Carrier: Verizon BIS
Posts: 666
Default Re: Problem with blackberry ID

I am having the same problem from the internet I setup a new BIS account and added my gmail. Yet on the phone when I try and log into the email settings and I enter my username it keeps saying invalid email address. I have been away from BB for awhile but you just enter your user name like normal right not an email address? I am on Verizon in Austin, TX if it matters.
__________________
"You can't be truly free unless you have nothing to lose."
Offline  
Old 08-24-2011, 10:41 PM   #14
the-economist
CrackBerry Addict
 
Join Date: Dec 2008
Location: Airport lounges and starbuxxx
Model: 9900
OS: 7.0.0.296
Carrier: Vodafone Business
Posts: 573
Default Re: Problem with blackberry ID

Quote:
Originally Posted by Sydman View Post
I have been away from BB for awhile but you just enter your user name like normal right not an email address?

Correct.
Offline  
Old 08-24-2011, 10:43 PM   #15
Sydman
CrackBerry Addict
 
Sydman's Avatar
 
Join Date: Aug 2009
Location: Austin, TX
Model: 9930
OS: 7.0.0.374
PIN: HEAD
Carrier: Verizon BIS
Posts: 666
Default Re: Problem with blackberry ID

Got it working guy at Verizon just deleted all my prior ones off my account and I started fresh from the device. Feels good being back on a BB after being on Android for so long.
__________________
"You can't be truly free unless you have nothing to lose."
Offline  
Old 08-24-2011, 11:18 PM   #16
the-economist
CrackBerry Addict
 
Join Date: Dec 2008
Location: Airport lounges and starbuxxx
Model: 9900
OS: 7.0.0.296
Carrier: Vodafone Business
Posts: 573
Default Re: Problem with blackberry ID

Welcome back, enjoy
Offline  
Old 09-02-2011, 01:11 PM   #17
torberry
Talking BlackBerry Encyclopedia
 
Join Date: May 2008
Model: 9780
Carrier: Pigeon
Posts: 250
Default Re: Problem with blackberry ID

I just unlocked my Rogers 9900 and when I insert my tmobile sim card it asks me for my blackberry ID and password but doesnt accept it. It then says that the device will wipe data I'd I don't log on with BB ID! I don't wanna wipe device needless o say, just wanna use my tmobile sim.

Does Rogers 9900 work with tmobile SIM?

Thank you!
Offline  
Old 09-21-2011, 08:07 AM   #18
uaecollegeboy
New Member
 
Join Date: Sep 2011
Model: 9900
PIN: N/A
Carrier: ETISALAT
Posts: 1
Default Re: Problem with blackberry ID

okay guys,, this is my first post.. so please bare with me..


just enter a wrong password.. then sign in..
it will say 2/10 tries

then rewrite the correct password and it should work

have fun all

Last edited by uaecollegeboy; 09-21-2011 at 08:08 AM.. Reason: correction of way
Offline  
Old 09-21-2011, 08:14 PM   #19
the-economist
CrackBerry Addict
 
Join Date: Dec 2008
Location: Airport lounges and starbuxxx
Model: 9900
OS: 7.0.0.296
Carrier: Vodafone Business
Posts: 573
Default Re: Problem with blackberry ID

Quote:
Originally Posted by uaecollegeboy View Post
okay guys,, this is my first post.. so please bare with me..


just enter a wrong password.. then sign in..
it will say 2/10 tries

then rewrite the correct password and it should work

have fun all

You don't experience the same problem with the above users. you just mistyped your password first time round. The Vodafone problem is probably related to service book availability and it's even mentioned by a number of users on the official support forum.

Welcome btw.
Offline  
Old 12-02-2011, 06:01 AM   #20
mdoguntulu
New Member
 
Join Date: Dec 2011
Model: 9900
PIN: N/A
Carrier: MTN
Posts: 2
Default

I have also have a similar problem, only in this case it says to "enter username associated with this smartphone", yet it automatically supplies my username. Its so frustraing!!!
Posted via BlackBerryForums.com Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Problem with blackberry ID
Thread Thread Starter Forum Replies Last Post
Databases on a BlackBerry jsconyers General BlackBerry Discussion 5 04-13-2010 07:53 AM
T-Mobile's Smart Phone Comparison Chart! UPDATED & NEW! :) secrecyguy General BlackBerry Discussion 5 06-02-2007 02:42 PM
BES Domino 4.0 SP2 rsun BES Admin Corner 12 08-25-2005 01:27 PM
BES 4.0 SP1 for Exchange now available! jibi BES Admin Corner 20 05-04-2005 10:00 PM


BLACKBERRY MEAD Advertising Vinyl Banner Flag Sign Many Sizes MEDIEVAL picture

BLACKBERRY MEAD Advertising Vinyl Banner Flag Sign Many Sizes MEDIEVAL

$96.93



BLACKBERRY MEAD Advertising Vinyl Banner Flag Sign Many Sizes MEDIEVAL V3 picture

BLACKBERRY MEAD Advertising Vinyl Banner Flag Sign Many Sizes MEDIEVAL V3

$174.84



BLACKBERRY MEAD Advertising Vinyl Banner Flag Sign Many Sizes MEDIEVAL picture

BLACKBERRY MEAD Advertising Vinyl Banner Flag Sign Many Sizes MEDIEVAL

$118.19



FARM FRESH BLACKBERRIES CLEARANCE BANNER Advertising Vinyl Flag Sign INV picture

FARM FRESH BLACKBERRIES CLEARANCE BANNER Advertising Vinyl Flag Sign INV

$174.84



Blackberry Advertising Banner Vinyl Mesh Sign Fruit Vegetable Berry Farm Fresh picture

Blackberry Advertising Banner Vinyl Mesh Sign Fruit Vegetable Berry Farm Fresh

$219.95



GM WA549F, Blackberry Pearlcoat picture

GM WA549F, Blackberry Pearlcoat

$285.95







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.