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Old 02-05-2008, 10:43 AM   #1
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Whenever I try to do a manual or automated backup of my curve I get the message "The Data was not recognized by the device" whenever it gets to the profiles. I did a search and was told to delete my profiles, which I did, but its still happening.

Any thoughts?
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Old 02-05-2008, 10:48 AM   #2
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Did you reboot the BB? Pull battery, etc etc?
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Old 02-05-2008, 11:20 AM   #3
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Tried the battery pull, still does it.
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Old 02-05-2008, 08:30 PM   #4
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Quote:
Originally Posted by JSanders View Post
Did you reboot the BB? Pull battery, etc etc?
Any other ideas? I'm really stumped on this one. I know tha since I cant backup my device Murphy's Law is going to kick in and my device will crash catastrophically
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Old 02-05-2008, 08:35 PM   #5
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What version of Desktop Manager are you running--DM4 4.3 is not compatible with Outlook 2000 or 2002.
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Old 02-05-2008, 08:42 PM   #6
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What version of Desktop Manager are you running--DM4 4.3 is not compatible with Outlook 2000 or 2002.
I'm running 4.2.2.14 (April 26 2007). It's sync's fine with Outlook (2003) just can't run the backup any more.
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Old 02-05-2008, 08:51 PM   #7
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have you tried reinstalling DM?
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Old 02-05-2008, 08:52 PM   #8
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Yup, even tried it on my home laptop with a fresh install. It's gotta be something on the blackberry but I'm buggered if I can figure out what!
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Old 02-05-2008, 08:52 PM   #9
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This error is routinely a result of some problem in the RMS database.

Can you do an Advanced Backup?

Last edited by JSanders; 02-05-2008 at 08:54 PM..
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Old 02-05-2008, 08:57 PM   #10
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how about if you wipe it out? but you would risk data that you've been wanting to back-up to begin with
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Old 02-05-2008, 08:58 PM   #11
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Quote:
Originally Posted by JSanders View Post
This error is routinely a result of some problem in the RMS database.

Can you do an Advanced Backup?


Just tried it, got the same error when it hit the profiles file.
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Old 02-05-2008, 09:02 PM   #12
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ok in the Advanced Backup, unselect the profiles and skip this time, and let's see if you can get some success somewhere.
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Old 02-05-2008, 09:04 PM   #13
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Ok, did that and it works fine. Tried deleting Profiles, did a hard reboot and did it again. Really weird, eh?
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Old 02-05-2008, 09:06 PM   #14
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Really weird, but nice--yes!

So if you put Profiles back in the backup, will it run smooth?
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Old 02-05-2008, 09:09 PM   #15
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Nope, does it again. just dosn't like that file. Does theme affect profiles? Could changing my theme to a standard BB one makea diff?
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Old 02-05-2008, 09:12 PM   #16
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Themes should not affect profiles.

Let's try this (you seem dogged determined to get this working, me too):
Make a change to your profiles, adjust a couple of items in a profile like the rings or tune... and save. Maybe this will re-save this Profile database.

Go back and try the backup again.
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Old 02-05-2008, 09:16 PM   #17
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i hope i don't encounter this but i learned something "advanced" today (other than cleaning and reinstalling) and this will be in my subscriptions
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