[bogman]

I have had my personal Blackberry (8900, v5.0.0.348) on BIS with O2 in the UK. I want to move to a BES service so that my contacts, calendar & tasks get wirelessly sync'd. I've signed up to Link2Exchange. However, I can't activate my Blackberry.

I do a security wipe on my Blackberry and as long as the Mobile Network & WiFi are kept off, I can see the Enterprise Activation option under Advanced Options. (However, if I turn on connectivity, that option quickly disappears).
When I enter the activation ID & password that Link2Exhange gave me it fails (it says its activating, but never gets any further). I can see the Blackberry activation email going from my reply-to email account (which forwards to the Link2Exchange address).

I'm guessing that's failing, because my Blackberry is re-registering with the BIS server? I've tried to remove my Blackberry PIN from my BIS account - but it will only let me do this if I give it a new valid PIN.

Can anyone advise what I need to do? Should I call O2 and get the BIS account deleted? Or is it something else causing the issue?

[penguin3107]

You need to subscribe to a BES data plan through O2. It's typically more expensive than the BIS plan.
My guess is you haven't switched your plan yet.

[bogman]

Thanks for the quick reply.

I had previously called o2 to say I was moving to BES, and they said it would work fine and they didn't need to change anything. But then again the guy I was talking to didn't fill me with confidence.

Will call them now and ask about switching to BES again.

[penguin3107]

Originally Posted by bogman

I had previously called o2 to say I was moving to BES, and they said it would work fine and they didn't need to change anything.

The person you spoke to is an idiot.

[voda_black]

You will have one more issue. It depends if you are on a "personal" price plan or a "business" price plan. Typically, O2 does not even move you to a BES package if you are on a "personal" price plan and can be a big pain to deal with...