BlackBerry Forums Support Community

Sonict120 · 01-30-2010, 03:11 PM

i ran it and still my phone shows the white face saying software reload 507

miamirulz29 · 01-30-2010, 08:46 PM

Ok, now try the following:

Make sure the blackberry is not plugged in until told to so!

Download and install revo uninstaller. Revo Uninstaller Pro - Uninstall Software, Remove Programs, Solve uninstall problems The free version will do fine.
Run do the program and uninstall everything related to blackberry including desktop manager, blackberry sync, any os, etc. Make sure you select the advanced uninstall which removes the extra files and registry keys. (uninstalling one program related to blackberry may uninstall all of them, don't know why it does that, but its fine, as long as, there nothing related to blackberry on the computer.)
Download the os. http://www.blackberryforums.com/gene...n-english.html
Double click on the .exe download file that you just downloaded.
Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
Now plug in the blackberry.
Make sure the device is plugged in and that the icon on the taskbar that ask you safely remove a device shows up. The device may have to reinstall the drivers. Let it do that.
Go to c:\program files\common files\research in motion\apploader and double click the "loader.exe" file.
Keep click next until you get to the screen where you select the add/remove applications
Make Blackberry 4.6 Core Applications, Blackberry Attachment service, Browser, BBM, Phone, and Blackberry Visual Voicemail are selected. As a general rule, try to select everything that can be selected and then later uninstall whatever you want.
Click next and it should to begin installing. Do not remove the device and turn it off. Just it leave it the way it is. It may reboot a few times. That is normal. This process may take an hour or more.
After everything has installed and you get your blackberry to a usable point, wait 20 minutes and then safely remove the device from the computer.

Everything should be all good now and you have a normal blackberry.

miamirulz29 · 01-31-2010, 01:27 PM

Keep us posted. Tell us what is happening right now.

Sonict120 · 01-31-2010, 05:27 PM

Quote:

Originally Posted by miamirulz29

Keep us posted. Tell us what is happening right now.

ok i would make sure i do it when i get home tonight thanks for the info hope this work cause i refuse to use my 8310

for at&t no wifi sucks ass

miamirulz29 · 01-31-2010, 05:34 PM

Don't worry, I have had the problem with reinstalling the os before, and I did that and it worked.

Sonict120 · 01-31-2010, 05:51 PM

Quote:

Originally Posted by miamirulz29

Don't worry, I have had the problem with reinstalling the os before, and I did that and it worked.

ok good looking I thought I was going to have to use my older model

but you gave me hope so once I get home I would follow the steps you said and do it that way .. thanks for the info

Sonict120 · 01-31-2010, 11:23 PM

still no luck

Sonict120 · 01-31-2010, 11:34 PM

is there a video to this cause i dont see no file named "vendor.xml." and i search every where on my lap top

miamirulz29 · 02-01-2010, 12:53 AM

Did you install the os properly? Go to control panel > add/remove programs > Is there anything related to blackberry there?

jsconyers · 02-01-2010, 08:30 AM

Quote:

Originally Posted by miamirulz29

Did you install the os properly? Go to control panel > add/remove programs > Is there anything related to blackberry there?

Quote:

Originally Posted by jsconyers

Go to Add/Remove Programs and do you see anything that says "BlackBerry Device Software"

Already went through this with the OP. The OP is missing a step somewhere or not doing something correctly.

Sonict120 · 02-01-2010, 08:36 AM

yea i did eveything to the t on my desktop and on my laptop still nothing @ all i dont want to pay someone $100 to do something that i can do myself if everyone saying its that easy ...

Sonict120 · 02-01-2010, 12:49 PM

for some strange reason it wasn't working on my laptop . So i went to my girlfriends house and used her desktop and everything went so smooth step by step. The phone is back to how it looked when i first got it but i've lost a lot of info :( need to get a tb hard drive asap atleast i didnt have to pay someone to do it nor lay out $650 again for a phone thank you for all the help yall have gave to me