[asaberan]

So I'm running BPS 4.1.4.17 in an Exchange 2007 environment. BPS is running on it's own server. I have added BesAdmin to the domain and given it all proper Exchange Permissions, etc. Works fine except for the following two issues:

I'm having one problem with all BlackBerry's (Curves, Storms, Word Editions, etc.):
Reconcile only works from BB --> Outlook mailbox, but not Outlook Mailbox --> BB. For example, if I delete an email from the BlackBerry, it will also delete in my Outlook mailbox, but if I delete it on my Outlook Mailbox, it does NOT delete on the BlackBerry.
I have verified that Reconcile is set to True on the BPS server and it is also set on the device to "Wireless Reconcile: On." I've tried turning it off on the device and then back on again, nothing. I've tried Resending Service Books, I've tried Resending IT Policy (which I changed nothing-still default), I've tried "remote wipe handheld" and activated the device again, I've tried restarting the server, etc. none of this did the trick.
Does anyone have any suggestions?

I'm having this problem on my account only:
When I activate a device with my mailbox, it refuses to load all of the messages that are still in my mailbox. I've turned Wireless Reconcile on and off, I've set "Hide Filed Messages" to no and then yes, I've tried removing the device and adding it again, etc. This only seems to occur with my mailbox, not any of the 5 others I have activated.

Thanks!

[penguin3107]

Originally Posted by asaberan

but if I delete it on my Outlook Mailbox, it does NOT delete on the BlackBerry.
I have verified that Reconcile is set to True on the BPS server and it is also set on the device to "Wireless Reconcile: On." I've tried turning it off on the device and then back on again, nothing. I've tried Resending Service Books, I've tried Resending IT Policy (which I changed nothing-still default), I've tried "remote wipe handheld" and activated the device again, I've tried restarting the server, etc. none of this did the trick.
Does anyone have any suggestions?

1. How long are you waiting for the Outlook --> BB reconciliation to take place. It could be upwards of around 20 minutes.
2. Does choosing 'Reconcile Now' on the handheld work in this case?
3. How is the deletion being performed in Outlook? Is the message being moved to the Deleted Items folder, or is it hard deleted?
4. If it's Hard Deleted, do you have Hard Delete Reconciliation enabled on the BES?

Originally Posted by asaberan

I'm having this problem on my account only:
When I activate a device with my mailbox, it refuses to load all of the messages that are still in my mailbox.

Pre-population by default will only load 5 days or 200 messages, whichever is reached first.
The maximum you can set is 14 days or 750 messages.

Additionally, pre-population will only occur for a "new" user... so if you're reactivating the same device for an existing BES user, pre-population will not occur at all.

[asaberan]

Originally Posted by penguin3107

1. How long are you waiting for the Outlook --> BB reconciliation to take place. It could be upwards of around 20 minutes.
2. Does choosing 'Reconcile Now' on the handheld work in this case?
3. How is the deletion being performed in Outlook? Is the message being moved to the Deleted Items folder, or is it hard deleted?
4. If it's Hard Deleted, do you have Hard Delete Reconciliation enabled on the BES?

1. Hours, even days in some cases.
2. No, "Reconcile Now" does not work either.
3. Deleted into the deleted items folder.

Originally Posted by penguin3107

Pre-population by default will only load 5 days or 200 messages, whichever is reached first.
The maximum you can set is 14 days or 750 messages.

Additionally, pre-population will only occur for a "new" user... so if you're reactivating the same device for an existing BES user, pre-population will not occur at all.

There are 11 items in my inbox that go back to May 28th, most of which aren't showing up. I saw an option on the device that said to load the previous 30 days, that doesn't work?

This same device was added for me three times, the first time it did work properly, but the second time i did a remote wipe and added it again-0 messages populated (except new ones received after the activation). The third time it populated old messages that have been read and deleted in my Outlook mailbox.

I'll try to delete myself as a user and add back in to see what happens again.

[kirrinjones]

Wirelessly posted

For the delete issue, make sure in your e-mail option, e-mail reconciliation on the BlackBerry device that the option delete on is set to mailbox and handheld.

[penguin3107]

Red through this thread. It's the best I've seen on the subject.
Email Reconciliation overview and troubleshooting - Port3101.org : Your BES Connection

[asaberan]

Originally Posted by kirrinjones

Wirelessly posted

For the delete issue, make sure in your e-mail option, e-mail reconciliation on the BlackBerry device that the option delete on is set to mailbox and handheld.

I've already done that.

Originally Posted by penguin3107

Red through this thread. It's the best I've seen on the subject.
[apparently I can't post links?]

Thanks, I've read most of that and tried everything there. None of it works.

I hate calling RIM support because all they do is link me to some damn knowledgebase article that just wants me to reconfigure the permissions.

[hdawg]

If you delete items using Outlook Web Access instead of the Outlook client on a PC do the reconciliations happen faster ... or at all?

By using OWA you're ruling out any client side problems.

[HopHead84]

Sorry to res this thread, but I've got the exact same issue as the OP and havn't been able to find a solution anywhere. Running in a BES environment with nearly 1000 users, this is the only known user with the problem. Tried all the suggestions in this thread, on the BB knowledge base and others to no avail. Odd thing is, the message deletes fine on the device when it's deleted from OWA. But recreating the local outlook profile or using a different PC doesn't help. So it only occures from Outlook Client, but I don't think it's broken.

Anyone have any ideas?

[wren]

are these particular users in question using local PST files in outlook?