[toutai]

hi,

i bought a 8320 on craiglist he was brand new with plastic and the box.
but when i put the simcard in the are no activation message.
when i went on BIS website i had a massage that i cant do it.

please help me

regards

[Trimix]

Probably need to contact your cell provider.

[toutai]

Originally Posted by Trimix

Probably need to contact your cell provider.

yes but the phone is not from them. i ve the T mobil Logo so i thought its from them.
and im living in france now.
so my phone is unlocked but BIS is not working.
i dont know what to do

[Trimix]

I'm assuming that you are using a pre-existing SIM card. Were you using that in another BlackBerry device before? Might be an issue with the PIN not being released from the first device.

[jsconyers]

Verify if your device is indeed unlocked:
How do I determine if my BlackBerry is "unlocked"? - BlackBerryFAQ

[toutai]

no the plan is new so i ve a new simcard never used with a phone

[toutai]

i just did it thanks but he is all unlocked, all is disabled

[jsconyers]

Do you have a BlackBerry data plan?

[toutai]

Originally Posted by jsconyers

Do you have a BlackBerry data plan?

yes i do!

[ndub33]

Might be helpful if you contacted the person you bought it from on craigslist and explained your problem, just to verify that the device really never has been used previously.

[Trimix]

So what happens when you put the SIM into the device -- does it work (making calls, send text, etc.)?

[tommy950]

1. Make sure the phone is unlocked. You can find plenty of websites online for that.
2. Make sure the PIN and IMEI is released if the phone was used by previous owner
3. Make sure you are on BIS/BES plan.

[toutai]

Originally Posted by ndub33

Might be helpful if you contacted the person you bought it from on craigslist and explained your problem, just to verify that the device really never has been used previously.

it was brand new int he bow with plastic on it.

[toutai]

Originally Posted by tommy950

1. Make sure the phone is unlocked. You can find plenty of websites online for that.
2. Make sure the PIN and IMEI is released if the phone was used by previous owner
3. Make sure you are on BIS/BES plan.

point 1 and 3 im 100% sure but the 2 i dont know. is there an other way to released it?

[Trimix]

Sometimes your cell provider might be able to tell you if the PIN is/was registered with another device.

[tommy950]

Originally Posted by toutai

point 1 and 3 im 100% sure but the 2 i dont know. is there an other way to released it?

At that point I don't know. I can only suggest to contact the seller or get help with your carrier's customer service.

[toutai]

Originally Posted by tommy950

At that point I don't know. I can only suggest to contact the seller or get help with your carrier's customer service.

ok i ll try.
thanks

[stl_lacrosse]

Try setting up the e-mail from the device itself, under settings, then "set-up email".