|
|
|
 |
|
10-16-2008, 06:28 PM
|
#1
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
How to tell if BES box is working okay?
Please Login to Remove!
What are some things that I can check to verify that the BES box is functioning properly? Well, I know you need to make sure all BES services are up running, SRP is able to connect to RIM and what else?
|
|
Offline
|
|
|
10-16-2008, 06:32 PM
|
#2
|
|
BlackBerry Extraordinaire
Join Date: Feb 2007
Location: The OC
Model: EVO
OS: COBOL
PIN: the tail on the donkey!
Carrier: Sprint
Posts: 1,199
|
Someone I'm sure will correct me but you can monitor it using the BB Manager utility that comes with the BES software.
I hope that is what you meant.
|
|
Offline
|
|
|
10-16-2008, 09:53 PM
|
#3
|
|
BlackBerry Extraordinaire
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
|
Simple.
1/ Check that all BlackBerry related NT services are started.
2/ Use BBSRPTEST.EXE
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
|
|
Offline
|
|
|
10-17-2008, 08:11 AM
|
#4
|
|
Knows Where the Search Button Is
Join Date: Aug 2008
Location: Georgia
Model: 8130
OS: v4.1.6
PIN: N/A
Carrier: Alltel
Posts: 23
|
The Blackberry Monitoring Service which is inlcuded with SP5 and up can give you some rough monitoring of the BES. It can also email you if the SRP disconnects, etc.
The install file is in the folder called "Blackberry Monitoring Service" which is located in the SP5 main directory.
__________________
BES System Administrator -
1 BES(4.1.6.16) with 71 Users
Windows Server 2003 SP2
|
|
Offline
|
|
|
10-17-2008, 08:25 AM
|
#5
|
|
BlackBerry Extraordinaire
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
|
Don't worry, users will always call ya.  |
|
Offline
|
|
|
10-17-2008, 08:30 AM
|
#6
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
Quote:
Originally Posted by speed327
The Blackberry Monitoring Service which is inlcuded with SP5 and up can give you some rough monitoring of the BES. It can also email you if the SRP disconnects, etc.
The install file is in the folder called "Blackberry Monitoring Service" which is located in the SP5 main directory.
|
This sounds good. I have to do an upgrade ASAP. |
|
Offline
|
|
|
10-17-2008, 08:31 AM
|
#7
|
|
BlackBerry Elite
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
|
Quote:
Originally Posted by fadmin
Don't worry, users will always call ya. |
Quote:
Originally Posted by fadmin
Don't worry, users will always call ya. |
Not in my world.
BES was offline for 8 hours and no one complained.
good test to do:
Send email to an online running activated user with <confirm> in the subject line
If it does not come back then it never got to the phone and BES might have an issue.
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter
Rocking the Motion with out lotion.
|
|
Offline
|
|
|
10-17-2008, 08:33 AM
|
#8
|
|
BlackBerry Extraordinaire
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
|
Quote:
Originally Posted by knottyrope
Not in my world.
BES was offline for 8 hours and no one complained.
good test to do:
Send email to an online running activated user with <confirm> in the subject line
If it does not come back then it never got to the phone and BES might have an issue.
|
Well if you just waited long enough ....  |
|
Offline
|
|
|
10-17-2008, 08:33 AM
|
#9
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
The <confirm> in the subject line is a cool test.
|
|
Offline
|
|
|
10-17-2008, 08:45 AM
|
#10
|
|
Talking BlackBerry Encyclopedia
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
|
If the subject line is:
<$RemoveOnDelivery,Confirm>
the end user isn't even aware you have pinged his BB.
Oh, and it works from any email account you can receive mail. Just tested it from my gmail account to my BB, well simulator but the end result is the same and there is no sign of it in my mail box.
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
Last edited by DavidAdams; 10-17-2008 at 08:47 AM..
|
|
Offline
|
|
|
10-17-2008, 08:46 AM
|
#11
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
Quote:
Originally Posted by DavidAdams
If the subject line is:
<$RemoveOnDelivery,Confirm>
the end user isn't even aware you have pinged his BB.
|
That's even better!!!! |
|
Offline
|
|
|
10-17-2008, 08:52 AM
|
#12
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
Just tried <$RemoveOnDelivery,Confirm> in subject line. However, the recipient received the email on the BB. Did I do something wrong?
|
|
Offline
|
|
|
10-17-2008, 09:16 AM
|
#13
|
|
Talking BlackBerry Encyclopedia
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
|
Not that I am aware of, it has never prompted my users to ring me not that I use it that much. Unless this is another of those Exchange vs Domino differences I am unaware of.
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
|
|
Offline
|
|
|
10-17-2008, 09:34 AM
|
#14
|
|
Thumbs Must Hurt
Join Date: Aug 2006
Model: 8310
Carrier: Rogers
Posts: 193
|
just tried <$RemoveOnDelivery,Confirm>
and it shows up on the bb...
__________________
Rogers SAME DAY UNLOCKING Service: $16 !!!
T-Mobile Unlocks: $24
AT&T / Cingular Unlocks: $14.99
My Feedback 
|
|
Offline
|
|
|
10-17-2008, 09:36 AM
|
#15
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
It works now. I must did something stupid. It's cool that the message gets deleted in the user mailbox; however, it would be good if the BB device can delete it too.
|
|
Offline
|
|
|
10-17-2008, 09:48 AM
|
#16
|
|
Guest
|
Quote:
Originally Posted by doctortt
Just tried <$RemoveOnDelivery,Confirm> in subject line. However, the recipient received the email on the BB. Did I do something wrong?
|
It has to be at the beginning of the Subject line. |
|
|
|
|
10-17-2008, 09:57 AM
|
#17
|
|
Talking BlackBerry Encyclopedia
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
|
Quote:
Originally Posted by soupandsandwich
It has to be at the beginning of the Subject line.
|
That would explain why i haven't had the issue, i have a blank stationery email saved which i use if/when i need to test. Just add the addressee and send.
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
|
|
Offline
|
|
|
10-17-2008, 10:01 AM
|
#18
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
Quote:
Originally Posted by DavidAdams
That would explain why i haven't had the issue, i have a blank stationery email saved which i use if/when i need to test. Just add the addressee and send.
|
Good idea. 15 minutes ago, I was thinking "How am I going to remember this string?" lol |
|
Offline
|
|
|
10-17-2008, 10:21 AM
|
#19
|
|
BlackBerry Extraordinaire
Join Date: Jul 2005
Location: MA
Model: 9930
PIN: PM Me!
Carrier: VZW
Posts: 1,073
|
This is what I do since we don't have the budget for Boxtone / Zenprise:
BES Alerts set to critical - tracking of when services stop / restart - you also get when users are added / deleted / activated though.
MessageConfirm Service - I have this running on a box and I get a test email every 15 mins. If 30 mins and no email is recieved I get a failure email and can look into things.
I've found the monitor service worthless and have it running just to capture statistics of the BES(s) CPU / Memeory / message volume etc. Once they have some good baseline thresholds that I can enter and track it will be worth more.
We also have MOM and typical enterprise monitoring tools our data center uses.
Last edited by Frank Castle; 10-17-2008 at 01:02 PM..
|
|
Offline
|
|
|
10-17-2008, 10:26 AM
|
#20
|
|
Talking BlackBerry Encyclopedia
Join Date: Jul 2008
Model: 7800
PIN: N/A
Carrier: Tmobile
Posts: 286
|
Quote:
Originally Posted by jletendre
This is what I do since we don't have the budget for Boxtone / Zenprise:
BerryAlerts set to critical - tracking of when services stop / restart - you also get when users are added / deleted / activated though.
MessageCongfirm Service - I have this running on a box and I get a test email every 15 mins. If 30 mins and no email is recieved I get a failure email and can look into things.
I've found the monitor service worthless and have it running just to capture statistics of the BES(s) CPU / Memeory / message volume etc. Once they have some good baseline thresholds that I can enter and track it will be worth more.
We also have MOM and typical enterprise monitoring tools our data center uses.
|
Are these services built-in in BES? I'm on 4.1.2, which is very old. Thats why I'm planning to upgrade to SP6+MR1 to get the latest fixes, enhancements and etc.
It would be good if RIM can come up with BES clustering on windows servers. |
|
Offline
|
|
|
|
