[clippo]

Hi All,
I'm having a nightmare trying to log onto my Blackberry Id with my 8520 curve, I keep getting this message.. The username and password provided do not correspond to a valid blackberry Id, So Ive been onto the blackberry site id account and changed my passwords but when i go back to my phone and put the same details in i get this message show up every time. Am i doing something wrong have i got to switch something on or change something PLEASE HELP

[aiharkness]

Did you figure this out?

The only explanation that occurs to me is that if you are able to log in on the website then you aren't entering what you think you are entering when you log in on the BlackBerry. Maybe you are doing something like pressing the sym key when you think you are pressing the cap key, or you think you are entering a number when you are entering a letter...something along those lines.

Or, have you had any keypad issues with the BlackBerry, such as multiple characters or wrong characters when you press a key?

Of course it could have been a network problem.

Post an update when you get a chance.

[clippo]

Hi there no still no joy, when i open Blackberry Id on th phone i get the message Your request cannot be completed .Please ensure that your Blackberry Id has been activated and that you have typed the correct email address.

The email address is correct and im sure the its been activated is there any way i can check this??

[clippo]

Update,
Hello again, now when i hit go to Blackberry ID on MY phone i get a timer saying accessing account information , that goes then i get a screen saying Blackberry ID Account with
Blackberry ID
First Name ****
Last Name****
Screen Name***
Username****

Password information
blackberry ID Password -Change
Recovery Question -Change

Would i like to receive information on RIM and Blackberry Services
Is this what i should be seeing ??

[aiharkness]

I'm not sure. First time I start a device and connect to the network, I think I just see a login screen prompting for email address and password as shown at the following link.

Log in with your BlackBerry ID - User Guide - BlackBerry App World Storefront - 2.0

Did you perhaps see this screen first?
Posted via BlackBerryForums.com Mobile

[clippo]

Hi, the screen i see with this message is on my Blackberry phone when i go to menu, blackberry ID , not on the blackberry web

On the link you sent me to log into blackberry ID, it says press Menu Key / then Press My World ,I Haven't got My World Key to press??

[aiharkness]

Okay. I can bring up that screen from device options. That is for editing your BlackBerry. ID details. You need the login screen.

When you launch app world, what happens? Are you prompted to log in with your BlackBerry ID or not?

[aiharkness]

By the way, you do have a BlackBerry data plan, correct?

[clippo]

When i click on Blackberry App World it loads the app screen, i dont have to log in and i can search for Apps + FAVORITE APPS, GAMES Apps,, And i now see my world tab if i click on that
my world, it shows apps Ive downloaded and blackberry messenger which i updated this morning

I can click on My Account and i get Payment Options manage your preferred method of payment for Blackberry App which if i click on i have 3 choices of payments including Pay Pal,

also Content Controls and a return to home screen tab

does this Help

PS what is a Blackberry Data Plan? if that is what your provider or carrier provides so you can access blackberry services yes i think so

[aiharkness]

It sounds to me like you have logged in on the handset. If you had not, then you would have been prompted to do so when you launched app world, I think; but definitely you would not see your populated My World screen if and until you were logged in. Caveat: If the handset is logged in with someone else's ID, then you would be seeing their My World.

A BlackBerry data plan is data service specifically for BlackBerry, not a regular mobile data plan. If you are able to use the BlackBerry data apps like BBM, etc., then their is a BlackBerry data plan active on the line of service that the handset is using.

[clippo]

Hi again, It seems then that all is OK and working then the only difference is I dont have to log in any where, I can BBM, I can access My Account and set up Payment options such as Pay Pal - credit card, I can access APP world, and My World and see what is installed.
This morning i got a Blackberry Message saying there is a new version of BB Messenger which i updated OK.
and a new update for the Flashlight App
My carrier set up a Blackberry Plan as part of the contract

[aiharkness]

Sounds A-OK to me.
Posted via BlackBerryForums.com Mobile

[clippo]

A BIG THANK YOU for help its much appreciated