Having the same problems
I am experiencing the same problem; we canít get websense to filter the blackberry traffic. Our blackberry users can access our internal network and can access any website. When they access the internet they get prompted to authenticate. We have used a sniffer and see the traffic coming from the rim server to the bes server then to our proxy server and then back out. Iím able to see the session on the ISA server but unable to see anything logged in the websense reports
We are using websense 6.2, ISA is installed on a windows2000 server and I believe our Bes servers are windows2003.
Iíve contacted websense and they told me that "all blackberry devices as well as BES are not supported as of yet. It has not been tested fully. The time of support for this product is still unknown. With that being said, unfortunately, I will have to close out this ticket."
They also provided me the following to try but my boss is not willing to try it out.
" was able to find a possible solution to your Blackberry filtering issue. I researched some past tickets where we were able to get the customer filtering their Blackberries. This solution worked one time and did not work another.
Please note, as of right now, filtering of Blackberries is not a supported deployment. It has yet been tested, therefore it's current disposition. I was unable to find another solutions to your issue due to the lack of information since it's not supported. Therefore the solution below will be our only option.
Please attempt the following:
Edit the wsMSP.ini file on the ISA server in the system32 folder.
The following was added to the above file:
Once saved, can you please restart the Web Proxy service on the ISA and then test the blackberries for filtering.
Although not supported, please let me know how it goes. I'll keep the ticket open till I hear back from you. Thank you"
If you are willing to try this fix, please let me know what the outcome is.
At this point we are at a stand still.
Any advice would be appreciated