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Old 05-23-2007, 04:25 PM   #1
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Default BES Issue with Deleted User

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I was running 1 user on BES Express for MS Exchange. Because of a problem with a corrupted database, I had to delete our 1 and only user. (You only get 1 free user license with BES Express). After I deleted the user there were 0 users listed in BES. The problem came when I went to add the same user back to BES. When doing so, I received a message that we exceeded our available licenses. Again, there are no users listed in BES. Any thoughts on how to get the user added to BES again?
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Old 05-23-2007, 05:53 PM   #2
ladydi
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I sense that there is more to this story. So, what happened with the DB - assuming it was the BES DB that kicked the bucket? Because it sounds like it still has a problem. I recommend fixing and/or recreating the DB.
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Old 05-23-2007, 11:04 PM   #3
gziz
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the issue is the user is still stuck in the users pending delete, purge the user and your ok
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Old 05-24-2007, 08:52 AM   #4
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RIM has a SQL script that will remove the user .. I had to use it a couple times as the user was stuck in pending delete.
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Old 11-14-2007, 11:49 AM   #5
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Any idea where we can find this script, I'm having the same problem have have BES.4.1.3 the user just sits in the Users Pending delete box, the user has been there for 8 hours. It occurs to me that I could purge but given RIM have a warning up saying it may just screw it up more, is there any point?

Last edited by Greenwich-kid; 11-14-2007 at 12:49 PM..
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Old 01-25-2008, 09:36 AM   #6
csawatsky
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I'm in the same boat, does anyone have any more information about removing the user that is taking up my one license? thanks!
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Old 01-25-2008, 09:55 AM   #7
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actually it cleared itself after like 5 minutes, no need for the script
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