Rogers BWC (BIS) is affected. I'm running about 3-4 hours late at the moment.
According to tech support at Rogers at 23:47 EST - RIM has told them they dont know what is wrong and they have no idea when the problem will be resolved.
Tomorrow morning will be 48 hours since this problem started.
I cannot sign into BWC (BIS) - which up until now was the only way I could check if I had been paged - since the BlackBerry is receiving emails about 4 hours late at the moment.
According to a Rogers BlackBerry support guy (just got off the phone).
He advises that RIM has told them they have no idea what's causing the problem and they don't even have a ball park estimate for when this will be resolved.
This is starting to eat at me (on T-Mobile BIS). I swapped my sim into a Treo for a weekend trip & turned off the forwarding to my handheld. Now I can't get in to turn it all back on. I was thinking I could probably delete & recreate all of the accounts via the Blackberry, but I'd also lose all of my custom filters.
I'm dragging the Treo around in the meantime, but it's just not the same :(
Down all day from Rogers. No messages at all. I also got my new 7290 today and it's activated, but no messages are coming through as the Service Book isn't being sent because of the problem.
My alltel BB support guy said RIM's been having problems since Friday - still not back up and no clue as to when it will be resolved. My cingular BB clients have been having issues too.
My Cingular BIS has been intermittent since 11 am ET. I called Cingular. The rep said all was OK at his end and put me through to RIM. RIM said they are having a BIS problem affecting a small number of users. They are working to correct and it should be back up soon. That was about 2 hours ago. He said he will follow up with me and that no email would be lost. He said when the problem is fixed a bunch of emails should all come in at the same time.
That's what I know.
*cough cough BS cough* it's more users than they are letting on
Cingular BES issue for me here in SC. I manage our BES with about 70 users. I know that many are working, but I can't get email redirection TO mine. I can send email and do PIM updates just fine, though. I'm reactivating my BES account just for kicks, but that doesn't work. It's strange for me...so this may not be my issue.
over a week, and still no incoming email on my BIS/Web (non-enterprise) email
over a week, and still no incoming email on my BIS/Web (non-enterprise) email
I've had my blackberry email down for a week now, it's basically useless for email.
It started off with: my "friendly name" had switched to some UTF-8abc123xyz random bunch of characters.
I contacted Nextel, finally got escalated to a blackberry tech (only upon my insistence on not wasting time with further basic troubleshooting that was completely unrelated to the issue!!), who had then deleted and re-create the Web account I use. Then, I could no longer receive incoming web client (BIS)email at all on my blackberry.
OY! Once again, they made it worse, not better!!
to paraphrase an old quotation: "whatever ya do, don't make the patient worse!"
I can apparently send messages, and now my friendly name is correct, but I certainly don't trust the email system to work at all at this point. And I use email heavily for my work, so, now I'm actually having to check with my laptop all the time.
No ETA, just the same thing for a week now: there's an outage, and we're working on it...
I can't believe they've not fixed things yet, this must be huge, apparently affecting users around the world, from what I've been reading...
over a week, and still no incoming email on my BIS/Web (non-enterprise) email
