I've had to do this once or twice before after finding out that when the phone is hooked up to the laptop, and you take a picture, then it saves it to the phone's memory and not to the media card. So, i just opened up the BB desktop software, clicked on the media icon (for pictures, music, video, etc), went into the BB's main memory>pictures, and then pull it off of the phone. Pretty simple i have found out.
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Crackberry Addict!
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