[Philly_pa]

Okay I finally upgraded to SP3 then followed with the hotfix 2 install.

now my users have disappeared and are not receving messages to the handhelds.

Connection to the database, network & SRP are all valid or verified.

Any assistance appreciated!

[BlackBerryLinks]

Do ou have MDAC 2.8 SP1 or higher on your BES?
http://blackberry-nl.com/index.php/t...96.html#msg196

Regards,
Bob

[Philly_pa]

MDAC 2.8 without SP1

[dev]

Did you manually re-point the BES to the config database? Are all the BES services running? What does the BES logs indicate - DISP, SYNC, MAGT..? Is this domino, groupwise or exchange?

[BBTechGuy]

This problem is fairly common from reading the forum and seems to be due to a DB Upgrade failure. You will need to contact RIM.