[rebecca2009]

Hi , i have the new blackberry 8530 and i dont have the call waiting option but with virgin mobile it's include in my plan help please!

[the-economist]

It should be under Options -- Phone Options. I believe even if BES policy restricts it the option is still there. It just can't be edited. Have you tried a battery pul?

Good thing you checked with the carrier by the way that call waiting is enabled on your plan since the setting on the phone means absolutely nothing. It's a network side service that the phone menu queries.

[rebecca2009]

yes but its still the same

[dankarlinski]

Wirelessly posted (White and Nerdy)

Options -- Phone Options

What do u see there? You say its the same... I dont understand

[rebecca2009]

it says call logging or call forwarding but no call waiting

[the-economist]

Wirelessly posted

Are you on BES?

[rebecca2009]

i dont know what is that?

[jsconyers]

Have you tested this to see if it works. Be on the phone and have a friend call you. What happens?

[rebecca2009]

4 exemple im on the phone and when i have an other line it cuts and i get a txt saying missed call

[the-economist]

Wirelessly posted

It doesn't really make sense for your carrier to offer call waiting options on the line and then modify the OS supplied with the handset to remove it.

BES is the enterprise server for BlackBerry. You are probably using it if your phone is supplied to you by your employer.

[rebecca2009]

so what should i do?

[the-economist]

Wirelessly posted

Originally Posted by rebecca2009

so what should i do?

Either answer the question if your handset is supplied by your employer or take it to the carrier and ask them directly.