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Old 10-02-2017, 09:27 AM   #1
Rolyb
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Default Call Blocking Password

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I opened Call Blocking in the Phone Setup menu and, seeing a box for password, began to put in my BB password, which was a big mistake. The passwords for Call Blocking are all numerals, and my BB password is letters. So the password was not accepted, and unknown to me, the first time a person uses Call Blocking, the password box takes the numerals put in as the new password, and stores it somewhere (I think on the web) and it did that for me. The problem is, I don't know what that new password is, as attempting to put in my BB password does not work. And now I have no idea how to find out what my Call Blocking password is so that I can use Call Blocking. I tried resetting my BB to Factory Settings and reinstalling an old backup, but that didn't work because as I said, I think Call Blocking passwords are stored on the web. Does anybody have any idea how to change a Call Blocking password if they don't have the original password?
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Old 10-02-2017, 01:26 PM   #2
tsac
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Default Re: Call Blocking Password

Based on my phones and the response I received, it seems the feature is a carrier feature and the password may be something they need to remove.
In looking further on BlackberryWorld, I see call blocking Apps that may work also.
Depending on what you have it may be worth checking.
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Old 10-02-2017, 02:27 PM   #3
Rolyb
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Join Date: May 2017
Location: Liverpool, Nova Scotia, Canada
Model: Clssc
OS: 10.3.3
PIN: N/A
Carrier: Eastlink
Posts: 125
Default Re: Call Blocking Password

Thanks Tsac. It's really something I'll never use, so no need for a new app. I'd just like to sort out why I can't change the password on the resident app. There seems to be no way if you don't have the original password.
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Old 10-03-2017, 10:05 AM   #4
Rolyb
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Join Date: May 2017
Location: Liverpool, Nova Scotia, Canada
Model: Clssc
OS: 10.3.3
PIN: N/A
Carrier: Eastlink
Posts: 125
Default Re: Call Blocking Password

Looking on the web I see that many others have had the same problem. I contacted Bell (my carrier), and despite the fact that they have BB Call Blocking instructions on their support website, the technician I spoke to had no clue and after consulting Level 3, told me to contact Blackberry. That's exactly what happened to many others. I guess this is a dead end.
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Old 10-03-2017, 08:51 PM   #5
tsac
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Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Call Blocking Password

I would say the are just acting clueless to avoid further problems. Not sure how many carriers offer the service and how many have support for the feature. I called ATT and they were clueless but did acknowledge it is a service. their service is called "call protect"
It has limits and will not block calls from unknown numbers. to me that makes the service useless.
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Old 10-04-2017, 08:17 AM   #6
Rolyb
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Join Date: May 2017
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OS: 10.3.3
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Carrier: Eastlink
Posts: 125
Default Re: Call Blocking Password

I agree 100%
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