[BMASPLUND]

Does anyone know what version of the desktop manager I need for the Nextel 7100I. I believe I downloaded 4.1 but when I connected it to my computer it wouldnt let me connect to the usb. The only option was a com1 or com3. My Computer recognized it as a hard drive but I couldnt open anything. The desktop manager wouldnt recognize it. I dont have the CD for the phone I got the phone from a friend so if anyone kinows where I can download it also.

Thanks

[JSanders]

Try version 4.2, ServPack 2. Download it here:
BlackBerry Desktop Manager Downloads - BlackBerryFAQ.com

[BMASPLUND]

Ok,

So I tried to download 4.2 and it wouldnt work, so I redownloaded 4.1 Now under Connection settings there is a USB option when I click detect it states the device is not found.

Anyone have advice...Please

[BMASPLUND]

Someone please offer some advice. I cant sync to my Desktop manager. When I connect the cords DM says it doesnt rrecognize any blackberry device.

Someone, anyone have any ideas

Thanks

[JSanders]

This is not a case of the DM version. There must be something else.

You say you got it from a friend. Was it on corporate BES? Do you know?
Look at Options > Security > General Settings. What is at the bottom under 'Services' or listed at "Policy Name:"?

[BMASPLUND]

It says ***no Services***

I am not sure if I am doing something wrong

[JSanders]

Does your BB get the charging symbol at the battery icon on the homescreen when connected via USB?

[larryweiliu]

Have you installed the handheld software? If not, download and install it.

[JSanders]

You won't need the handheld OS simply connect via USB, but thanks.

[dennis from baoding]

there is something wrong with the usb on your bb maybe