Use JL_Cmder. You can find the program here on the forums, just search for it.
Install JL_Cmder onto your PC and then pull the battery from your device. When it starts loading again, then connect your BB to your PC with JL_Cmder running, when JL_Cmder asks if your device has a password, enter it in and then you should see the options option 3 should be to take a screenshot. When your device asks for the password, enter it, and then when you see the errors on the device, select the option to take a screenshot.
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
I currently do not have access
To Computer
Thank you Posted via BlackBerryForums.com Mobile
Could you do this when you have access? It would be most helpful.
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]