[carterg06]

Anyone else having trouble with the Call, Trackpad and End Keys on their Torch? I have had my device for about 8 hours and suddenly these keys do not work in any mode.

[Superh3ro]

tried restarting?

[akosnitzky]

Try pulling the battery. You may need to return the device. I hope you did not get the device wet

[carterg06]

Originally Posted by akosnitzky

Try pulling the battery. You may need to return the device. I hope you did not get the device wet

I attempted several reboots and battery pulls with no success. I'll exchange it tomorrow. Hopefully there are more units at my local AT&T store.
Posted via BlackBerryForums.com Mobile

[akosnitzky]

Did you transfer any items from prior device? If so, some of those apps may not be compatible which may cause the problem. Can you wipe the handheld and see if that helps?

[carterg06]

I did transfer items from a 9700 including apps, autotext, profile options, etc. I am wiping the device now. Thanks

[akosnitzky]

Also change your BBF profile

[carterg06]

Nevermind....

What is the BBF profile?

[RCA]

Originally Posted by carterg06

Anyone else having trouble with the Call, Trackpad and End Keys on their Torch? I have had my device for about 8 hours and suddenly these keys do not work in any mode.

My keys froze up on the at&t rep when he was setting it up. We both thought it might be a lock feature so i didn't think anything of it. I ended up doing a battery pull in the parking lot before I left and they started working. If they lock up again I'm taking it back.