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Old 11-09-2008, 07:49 AM   #1
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Join Date: Nov 2008
Model: 8310
Carrier: vodacom
Posts: 13
Default can't add email account

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can't add email account prompt their is existing account when login to blackberry user account. Before I was using different subscriber. I did try to use the other subscriber simcard and I manage to login to my blackberry user account.
Old 11-09-2008, 08:56 AM   #2
Thumbs Must Hurt
Join Date: Jul 2008
Model: 8330
PIN: ch me, I must be dreaming
Carrier: Verizon
Posts: 157

If I understand your message correctly (I'm not sure that I do), you had your email account setup on your Blackberry with one carrier, switched carriers, and now can't setup the email account with the new carrier because it is still setup with the original carrier? If that's the case, all you should have to do is login to your original carrier's BIS site and remove the email account, and then you should be able to set it up with the new carrier.
Old 11-09-2008, 09:18 AM   #3
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Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038

Actually, you need to call the previous carrier and cancel the BIS account. That will release the PIN from the account so you can use it with the new carrier. Then you need to delete all service books on the device, set up a new BIS account with the new carrier, have them send service books and add the email accounts there.
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