Are you "just" charging with a charger or cradle, or hooked up via USB to a PC w/Device Manager running (i.e. not necessarily Desktop Manager)?
If hooked up to a PC, your BB may be in Mass Storage Mode, where it cannot access the SD Card (where your ringtones may be stored).
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-Klotar
Supervising Manager of the Department of Redundancy Department.
BlackBerry Certified Support Specialist
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