[cyriellam]

When trying to startd the admin console on all of our bes servers we get a screen with "the application encounterd ann error" All of our servers look at the same sql database. An error show up in the bas-as log which is pasted below. Any help would be appreciated.

org.apache.hivemind.ApplicationRuntimeException: subPageInit getOrganizationBrandingSessionCommand failed
at com.rim.bes.bas.web.console.pages.login.Login.subP ageInit(Login.java:1046)
at com.rim.bes.bas.web.adminconsole.pages.login.Login .subPageInit(Login.java:129)
at com.rim.bes.bas.web.common.BASBasePage.onPageInit( BASBasePage.java:1260)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.tapestry.listener.ListenerMethodInvoker Impl.invokeTargetMethod(ListenerMethodInvokerImpl. java:214)
at org.apache.tapestry.listener.ListenerMethodInvoker Impl.invokeListenerMethod(ListenerMethodInvokerImp l.java:155)
at org.apache.tapestry.listener.ListenerMethodInvoker Impl.searchAndInvoke(ListenerMethodInvokerImpl.jav a:124)
at org.apache.tapestry.listener.ListenerMethodInvoker Impl.invokeListenerMethod(ListenerMethodInvokerImp l.java:69)
at org.apache.tapestry.listener.SyntheticListener.act ionTriggered(SyntheticListener.java:51)
at org.apache.tapestry.listener.ListenerInvokerTermin ator.invokeListener(ListenerInvokerTerminator.java :51)
at $ListenerInvoker_122ab778906.invokeListener($Liste nerInvoker_122ab778906.java)
at $ListenerInvoker_122ab778905.invokeListener($Liste nerInvoker_122ab778905.java)
at org.apache.tapestry.components.InvokeListener.rend erComponent(InvokeListener.java:41)
at $InvokeListener_13.renderComponent($InvokeListener _13.java)
at org.apache.tapestry.AbstractComponent.render(Abstr actComponent.java:617)
at org.apache.tapestry.BaseComponent.renderComponent( BaseComponent.java:92)
at $BaseComponent_2.renderComponent($BaseComponent_2. java)
at org.apache.tapestry.AbstractComponent.render(Abstr actComponent.java:617)
at org.apache.tapestry.AbstractComponent.renderBody(A bstractComponent.java:434)
at org.apache.tapestry.html.Body.renderComponent(Body .java:129)
at $Body_21.renderComponent($Body_21.java)
at org.apache.tapestry.AbstractComponent.render(Abstr actComponent.java:617)
at org.apache.tapestry.BaseComponent.renderComponent( BaseComponent.java:92)
at org.apache.tapestry.AbstractComponent.render(Abstr actComponent.java:617)
at org.apache.tapestry.AbstractPage.renderPage(Abstra ctPage.java:275)
at org.apache.tapestry.engine.RequestCycle.renderPage (RequestCycle.java:366)
at org.apache.tapestry.services.impl.ResponseRenderer Impl.renderResponse(ResponseRendererImpl.java:71)
at $ResponseRenderer_122ab7788f0.renderResponse($Resp onseRenderer_122ab7788f0.java)
at $ResponseRenderer_122ab7788ef.renderResponse($Resp onseRenderer_122ab7788ef.java)
at org.apache.tapestry.engine.PageService.service(Pag eService.java:68)
at $IEngineService_122ab778a70.service($IEngineServic e_122ab778a70.java)
at org.apache.tapestry.services.impl.EngineServiceInn erProxy.service(EngineServiceInnerProxy.java:77)
at org.apache.tapestry.services.impl.EngineServiceOut erProxy.service(EngineServiceOuterProxy.java:66)
at org.apache.tapestry.engine.AbstractEngine.service( AbstractEngine.java:248)
at org.apache.tapestry.services.impl.InvokeEngineTerm inator.service(InvokeEngineTerminator.java:60)
at $WebRequestServicer_122ab778a48.service($WebReques tServicer_122ab778a48.java)
at $WebRequestServicer_122ab778a47.service($WebReques tServicer_122ab778a47.java)
at com.rim.bes.bas.web.console.ObjectCacheServiceFilt er.service(ObjectCacheServiceFilter.java:72)
at $WebRequestServicerFilter_122ab778a46.service($Web RequestServicerFilter_122ab778a46.java)
at $WebRequestServicerFilter_122ab778a45.service($Web RequestServicerFilter_122ab778a45.java)
at $WebRequestServicer_122ab778a49.service($WebReques tServicer_122ab778a49.java)
at com.rim.bes.bas.web.common.ServiceFilter.service(S erviceFilter.java:87)
at $WebRequestServicerFilter_122ab778a44.service($Web RequestServicerFilter_122ab778a44.java)
at $WebRequestServicerFilter_122ab778a43.service($Web RequestServicerFilter_122ab778a43.java)
at $WebRequestServicer_122ab778a49.service($WebReques tServicer_122ab778a49.java)
at $WebRequestServicer_122ab778a40.service($WebReques tServicer_122ab778a40.java)
at $WebRequestServicer_122ab778a3f.service($WebReques tServicer_122ab778a3f.java)
at org.apache.tapestry.services.impl.WebRequestServic erPipelineBridge.service(WebRequestServicerPipelin eBridge.java:56)
at $ServletRequestServicer_122ab778a26.service($Servl etRequestServicer_122ab778a26.java)
at $ServletRequestServicer_122ab778a25.service($Servl etRequestServicer_122ab778a25.java)
at org.apache.tapestry.request.DecodedRequestInjector .service(DecodedRequestInjector.java:55)
at $ServletRequestServicerFilter_122ab778a22.service( $ServletRequestServicerFilter_122ab778a22.java)
at $ServletRequestServicerFilter_122ab778a21.service( $ServletRequestServicerFilter_122ab778a21.java)
at $ServletRequestServicer_122ab778a27.service($Servl etRequestServicer_122ab778a27.java)
at org.apache.tapestry.multipart.MultipartDecoderFilt er.service(MultipartDecoderFilter.java:52)
at $ServletRequestServicerFilter_122ab778a20.service( $ServletRequestServicerFilter_122ab778a20.java)
at $ServletRequestServicerFilter_122ab778a1f.service( $ServletRequestServicerFilter_122ab778a1f.java)
at $ServletRequestServicer_122ab778a27.service($Servl etRequestServicer_122ab778a27.java)
at org.apache.tapestry.services.impl.SetupRequestEnco ding.service(SetupRequestEncoding.java:53)
at $ServletRequestServicerFilter_122ab778a24.service( $ServletRequestServicerFilter_122ab778a24.java)
at $ServletRequestServicerFilter_122ab778a23.service( $ServletRequestServicerFilter_122ab778a23.java)
at $ServletRequestServicer_122ab778a27.service($Servl etRequestServicer_122ab778a27.java)
at $ServletRequestServicer_122ab77890e.service($Servl etRequestServicer_122ab77890e.java)
at $ServletRequestServicer_122ab77890d.service($Servl etRequestServicer_122ab77890d.java)
at org.apache.tapestry.ApplicationServlet.doService(A pplicationServlet.java:123)
at org.apache.tapestry.ApplicationServlet.doGet(Appli cationServlet.java:79)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:690)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doF ilter(ReplyHeaderFilter.java:96)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:230)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:175)
at org.jboss.web.tomcat.security.SecurityAssociationV alve.invoke(SecurityAssociationValve.java:179)
at org.jboss.web.tomcat.security.JaccContextValve.inv oke(JaccContextValve.java:84)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:104)
at org.jboss.web.tomcat.service.jca.CachedConnectionV alve.invoke(CachedConnectionValve.java:157)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:241)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:844)
at org.apache.coyote.http11.Http11Protocol$Http11Conn ectionHandler.process(Http11Protocol.java:580)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run( JIoEndpoint.java:447)
at java.lang.Thread.run(Unknown Source)
Caused by: com.rim.bes.bas.command.CommandException: CommandException APPLICATION: com.rim.bes.bas.pluginmanager.NoPlugInModulesRegis teredException: com.rim.bes.bas.pluginmanager.NoPlugInModulesRegis teredException
at com.rim.bes.bas.commands.pluginmanager.GetRegister edPlugInModules.handleServerDoit(GetRegisteredPlug InModules.java:122)
at com.rim.bes.bas.command.ServerCommand.handleDoit(S erverCommand.java:154)
at com.rim.bes.bas.command.Command.doit(Command.java: 247)
at com.rim.bes.bas.web.console.pages.login.Login.subP ageInit(Login.java:1031)

[dankarlinski]

Wirelessly posted (White and Nerdy)

Have you checked for updates to the BES system?

There might have been a server update or something. Also, try an entire shutdown of the entire compy and reboot. Usually helps a bit. =)

[hdawg]

What version of BES are you using? What mail platform?