I may be out in left field (I've only used media sync once, just playing around with it), but if you have a password set on your blackberry, was the blackberry still locked when you were trying to use media sync and having problems. If so, then recognize that you have to enter the password on the blackberry and unlock it; not just enter your device password in desktop manager.
If that is not the issue, have you tried a hard reset? With the blackberry powered on, remove the battery for about 30 seconds and try again.
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- Ira
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