[vincentnyc]

we have a brand new 8700c (about 4 months old) and the volume is very low. this started to happen recently. when you turn it up at 100% the volume sounds like it is at 20%. the speaker was very loud. any1 have any ideas how to fix it? could it be hardware? if so how do we fix this? thx in advance.

[JSanders]

Have you pulled the battery to reboot? That would be the first fix to attempt for anything.

[rcm]

What version of handheld software OS is it running? For some reason I remember this being an issue as people upgraded to newer OS when an OS came out.

[vincentnyc]

Originally Posted by JSanders

Have you pulled the battery to reboot? That would be the first fix to attempt for anything.

yup..battery pull...volumn still low.

[vincentnyc]

Originally Posted by rcm

What version of handheld software OS is it running? For some reason I remember this being an issue as people upgraded to newer OS when an OS came out.

user doesn't know how to upgrade anyway..but here is the ver: 4.2.1.96

[JSanders]

then you might downgrade it to 4.1

[crisambo]

Originally Posted by JSanders

then you might downgrade it to 4.1

Why would you even suggest to go backwards???

It's 4 months old . . . get it replaced under warranty...

[JSanders]

Originally Posted by crisambo

Why would you even suggest to go backwards???

It's 4 months old . . . get it replaced under warranty...

Why--To troubleshoot the matter. Some 8700s have had this issue on OS 4.2 and going back to 4.1 has taken care of it for some. If the user wants to return it obviously that is a choice.

[sparks]

Have to agree with crisambo. If it was working when new, and the OS has not been altered, then it sounds more like a hardware issue. Get it replaced under warranty now, because the problem will either get worse or come back to haunt you later.

[tsac]

There is one issue you may want to try.
Go to speaker phone on a call and turn the volume up all the way.
the next call use try it normal.
The setting on the speaker phone over rides the volume setting in normal mode.

Worth a try.

[ryant06]

Originally Posted by JSanders

then you might downgrade it to 4.1

I upgraded to v4.2.1.96 (Platform 2.3.0.79), would downgrading to 4.1 fix a problem I am having: People complain to me all the time that they cannot hear me on my phone. No warranty, first try at an eBay phone, no other problems with it.

I may have damaged the mic when I replaced the faceplate. Can you get replacement mics somewhere, don't they work off of a magnet? I don't see a connection to the phone, so I figured it worked off a magnet or something.

Also, could you put up a link to downgrading?

Thanks in advance,

Ryan

[JSanders]

You may have damaged the mic. I don't know about the innards of it, but I do know they are replaceable, and you might fine parts:
BlackBerry Repair Shop - A full line of RIM BlackBerry repair services and BlackBerry parts for all BlackBerry handheld devices
or
Cellular Accessories - BenQ-Siemens, Motorola, Alcatel, Accessories Store, Nokia, Samsung, HTC, Acer, P

[ryant06]

Originally Posted by JSanders

You may have damaged the mic. I don't know about the innards of it, but I do know they are replaceable, and you might fine parts:
BlackBerry Repair Shop - A full line of RIM BlackBerry repair services and BlackBerry parts for all BlackBerry handheld devices
or
Cellular Accessories - BenQ-Siemens, Motorola, Alcatel, Accessories Store, Nokia, Samsung, HTC, Acer, P

Thanks, I'll give them a try