BlackBerry Forums Support Community

richard371 · 06-02-2007, 09:13 AM

The tmobile browser, tzones, personal email setup icons are missing. I had them on my 8800. They are not hidden. I resent the service books from tmobile.com and have access to my email accounts. I also went to the host routing tables and registered. Still nothing.

richard371 · 06-02-2007, 09:17 AM

Ok I found some of this info in antoher threade. has anyone gotten the tmobile service books for personal email set up and tzones?

greggebhardt · 06-02-2007, 09:44 AM

Is it possible that RIM has done something to stop people from unlocking and using on another carrier?

NLamis3 · 06-02-2007, 10:12 AM

I experienced the same problem too and I couldn't receive my personal email. I tried resending the service books, etc. In the end I called TMobile and had them change my PIN and IMEI #'s on their database and they resent the service books. Once I received the service books everything started working. See if this works.

jaronbrass · 06-02-2007, 10:50 AM

Quote:

Originally Posted by NLamis3

I experienced the same problem too and I couldn't receive my personal email. I tried resending the service books, etc. In the end I called TMobile and had them change my PIN and IMEI #'s on their database and they resent the service books. Once I received the service books everything started working. See if this works.

My e-mail works fine. It's the browser that I can't use. Does your browser work properly?

djeddiebear · 06-02-2007, 11:39 AM

Quote:

Originally Posted by jaronbrass

My e-mail works fine. It's the browser that I can't use. Does your browser work properly?

Mine was like that yesterday, but I reflashed it to the O2 software with ALX modification and ran through the setup. Now it's on like white on rice.

jnelson2000 · 06-02-2007, 11:40 AM

Quote:

Originally Posted by jaronbrass

My e-mail works fine. It's the browser that I can't use. Does your browser work properly?

Remember that each carrier has to provision each device in the database. It is a package with network settings, push applications, etc. I had the same issue with a T-Mo 8100 on Cingular when it 1st came out. Once it got closer to Cingular's release the issues went away.

Email and phone should still work fine. It would be the network and application settings that you might be troubled with for a few months until Tmo updated that device in RIM's provisioning tool.

richard371 · 06-02-2007, 12:10 PM

My email service books are there and work fine. It is the tzones, Internet, and personal email setup that is not on the device. I have a broser but it is becuase I am on BES. Does anyone on tmobile have tzones, and personal email setup browser.

mogrefy · 06-02-2007, 02:02 PM

I have the t-zones browser and I'm not on BES - on my 8100 I had two browser icons (1 t-zones 1 regular). While I miss the regular link as well I do find that I can navigate to t-zones and then move on from there to another page. Isn't this the browser?

Make sure you register through the Host Routing Table in Advanced Options and you could try a battery pull as well. One of those two along with sending the e-mail service books through the t-mo site resulted in the t-zones icon with BIS service.

jaronbrass · 06-02-2007, 02:04 PM

I've pulled the battery, registered, sent service books, and also downgraded the device to 4.2.2.75 (so I could tweak the ALX fies) since AT&Tingular hasn't posted the software yet.

No T-Zones, no browser, no nothing. BBMaps is also missing. Strange.

richard371 · 06-02-2007, 02:05 PM

I've done all this many times. Email is fine just no tzones or personal email icon/servcie book. On my 8800 I had both of these books.

mogrefy · 06-02-2007, 02:10 PM

Crap - I feel lucky now!! I'm really pretty sure I didn't do anything else on my BIS connection to get the t-zones to show up. Sorry that I can't be of more help - if it makes any difference I'm a new t-mobile customer within the last month and previously ran an 8100... maybe my account is setup differently somehow on the t-mo side? I don't know.

richard371 · 06-02-2007, 05:49 PM

I tried everything. Called tmobile had them resend. All I get are my email service books. Oh well.

NJBlackBerry · 06-02-2007, 06:01 PM

So you are running the 8300 on T-Mobiles network, using BIS. Right?

Perhaps they aren't publishing all the Service Books yet.

richard371 · 06-02-2007, 06:47 PM

Yup. I am using BES too so I have the BES browser but it would be nice to have the personal email setup and tzones books. It was fine on my unlocked 8800. I will call RIM tsupport monday. Tmobile was pretty useless.

jaronbrass · 06-02-2007, 07:13 PM

Quote:

Originally Posted by richard371

Yup. I am using BES too so I have the BES browser but it would be nice to have the personal email setup and tzones books. It was fine on my unlocked 8800. I will call RIM tsupport monday. Tmobile was pretty useless.

I wouldn't waste your time. I was on hold for an hour+ today with RIM, and finally spoke to somebody. As we've all hypothesized through and through, T-Mobile won't publish the necessary service books through their provisioning tool until they are ready to support the device. There's no manual provision, either... I was hoping they could "fool" my BB into thinking it was an 8800, since, well, they're kinda similar but no such luck.

I feel like an idiot now. Do I switch to Cingular? (Since they apparently get all the cool 'Berries now...)

Or... will 2 lightly used 8300's end up on Craigslist and eBay?

I think (regrettably) the latter may happen.

richard371 · 06-02-2007, 07:14 PM

But some people on tmobile have the service books on the 8300.

jaronbrass · 06-02-2007, 07:22 PM

I'm not one of them, unfortunately. The BES users have a browser. The BIS ones, don't... I'm not sure why some people have the T-Zones WAP Configuration... unless the particular BIS servers my account is provisioned against are somehow "different".

It's just frustrating... I tried using Opera Mini, but it totally blows and I can't install anything OTA with it. It just hands off to the BlackBerry Browser, which returns a friendly "Contact your wireless provider to enable your Browser" message.

Perhaps if enough people nag T-Mobile they might rectify this, but I doubt it. Had they negotiated to get the Curve first I guess we wouldn't be in this boat. I, for the life of me, cannot figure out how they managed to get exclusivity on the Pearl when it was released.

wayneholbrook · 06-02-2007, 07:27 PM

I think this is why I will just wait for tmo to come out with their 8300 or 8320, to many issues I see coming up now when we unlock the phone to use on another network. This might start getting harder and harder to do in the future.

jaronbrass · 06-02-2007, 07:40 PM

I agree with you completely. I can't believe I didn't realize this could happen. I manage BlackBerries for a living for the government. With BES, I control allowed devices... I didn't for a second think that T-Mobile hadn't updated the provisioning tool with the necessary service books for the 8300 yet. But, apparently, they haven't... and whatever inconsistencies there are with some people having browsers or T-Zones links I chalk up to the joys of technology.

I think I will get rid of these 2 8300's. Lord only knows the market is hot enough right now... especially for unlocked ones. I'm happy with my Pearl. It works, does what I need it to do, and hasn't cost me hours of frustration.

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tmobile browser, tzones missing.