[loki61]

my bb has become erratic downloading emails from my server. (before switching my bb on in the morning i get onto webmail and can see there are messages waiting. 30 mins after switching on my bb there's no email on it. i load outlook and it grabs them no problem.)

my provider (vodafone españa) says sometimes they are getting 'no response' error messages from my server. my server technicians say there is no problem and have sent me a copy of the maillog to prove it.

seems i'm stuck in the middle! i've done a battery pull (just a guess) but that hasn't helped.

any advice?

[JSanders]

Wirelessly posted (8310; RammerJammer!)

Try deleting the service books and resending.
See the instructions at
http://www.blackberryfaq.com/index.php/Main_Page

[morser]

Ask your Administrators who is the person receiving the BES Alerts. BES alerts are basically emails from the BES server when something happens or goes wrong. Sometimes it is a pain because I could receive many many useless emails about users being added or removed from the server over the course of normal Admin work (done by others as well as myself), but the key in these emails is to watch for things like SRP connection drops and "hung threads".
If these aren't even being looked, or in the least if the event logs on the BES server are not being monitored once and awhile, problems will go unnoticed.
So many small items could go wrong with a BES server, it takes some investigation, right from making sure the Server NIC is configured with the right duplex and speed of your switch (to avoid the possibility of repetitive renegotiation). We once were using an onboard "Nvidia" network card and it just wasn't cutting it. We moved to an onboard Intel NIC (4 onboard nics on this server) and things improved dramatically.
Goes to show you it could be anything. Start hunting

[scaevola]

Wirelessly posted (8300)

Originally Posted by loki61

my bb has become erratic downloading emails from my server. (before switching my bb on in the morning i get onto webmail and can see there are messages waiting. 30 mins after switching on my bb there's no email on it. i load outlook and it grabs them no problem.)

my provider (vodafone españa) says sometimes they are getting 'no response' error messages from my server. my server technicians say there is no problem and have sent me a copy of the maillog to prove it.

seems i'm stuck in the middle! i've done a battery pull (just a guess) but that hasn't helped.

any advice?

You mentioned webmail?
Are you on a BES or BIS (usually webmail)

Are you having a issue with multiple email accounts(add another if you only have one added to your bis account). Additionally do you have issues receving email from your blackberry email address?
Are you a member of the new international outages mailing list?

[loki61]

thanks for all your suggestions.

FYI, i just made my 6th call to vodafone and this latest operator told me my account had become disconfigured. he reconfigured it in less than a minute.

curious that the first 3 calls (when they cut you off on 2 calls they don't really count) they insisted that the problem was with my server.

5 out of 6 vodafone operators are jerkoffs.