BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 04-14-2015, 12:57 PM   #1
Hambaka
Knows Where the Search Button Is
 
Join Date: Oct 2012
Model: 9700
PIN: N/A
Carrier: Etisalat
Posts: 15
Default Q10 totally freezed, after multiperson chat

Please Login to Remove!

I submited my problem with the multiperson chat. ( the bbm gets freezed and its very hard to open any conversation, i cant send or receive any messages to my contacts because of the multiperson chat )

However, now i am facing another problem.

I restarted my device but nothing works at all. I can not open any app and the blackberry hub doesnt load. ( it shows a message: preparing balackberry hub ) and the screen keeps flashing.

Any solution?
Offline  
Old 04-14-2015, 08:52 PM   #2
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Q10 totally freezed, after multiperson chat

You need to give a lot more details on exactly what you tried and how you did it.
Details will help us help you
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 04-15-2015, 01:23 AM   #3
Hambaka
Knows Where the Search Button Is
 
Join Date: Oct 2012
Model: 9700
PIN: N/A
Carrier: Etisalat
Posts: 15
Default Re: Q10 totally freezed, after multiperson chat

I Tried to keep it loading ( for a whole day ) but it didnt help. Tried to to restart it ( many times ), pulled the battery out several times, taking out the SD card and SIM card, but didnt helped, switched off the Wifi+data but also didnt help.

I did these thing when my q10 had a problem with the multichat in BBM ( apps were working, i can open bbm but cant open the conversation - hardly -)

now, Blackberry hub doesnt load, i cannot open any app or the bbm, cannot open sms or check the contat list at all. nothing opens exept the drag from above menu.
Offline  
Old 04-17-2015, 07:18 PM   #4
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Q10 totally freezed, after multiperson chat

ok , not sure what you did but it sounds like the OS is corrupted. pulling the plug during a reload is not good. If your doing the update/download over the cell network or via wifi don't. download the new OS and do it via a PC connected via data cable. OTA is always a potential problem if the network drops any data.
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 04-20-2015, 10:24 AM   #5
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Q10 totally freezed, after multiperson chat

new BBM beta has a chat end feature to stop this

hard part is getting it installed when you get a multi chat already
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 05-01-2015, 11:51 PM   #6
lokomotifbag
Knows Where the Search Button Is
 
Join Date: Apr 2015
Model: Passp
PIN: N/A
Carrier: Telkom
Posts: 17
Default Re: Q10 totally freezed, after multiperson chat

Update to the lastest bbm, it has feature to block multiperson chat...
Posted via BlackBerryForums.com Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Q10 totally freezed, after multiperson chat
Thread Thread Starter Forum Replies Last Post
Multiperson chat killed my Q10!! Hambaka General Q10 Series Discussion - BlackBerry 10 6 04-14-2015 04:40 PM
Multiperson chat killed my Q10 Hambaka BlackBerry Help 0 04-09-2015 06:07 PM
BlackBerry IM Chat Apps/FAQ - MSN/AIM/ICQ/Yahoo/Google [UPDATED] Mark Rejhon Aftermarket Software 470 04-09-2010 12:07 AM
Best Chat Software: JiveTalk 1.0.2 versus IM+ 5.0.9 -- NO CONTEST Mark Rejhon Aftermarket Software 41 09-28-2008 11:39 PM
Development Guidelines for Chat Software Developers Mark Rejhon Developer Forum 2 11-18-2005 07:49 PM


Keithley 7001 Switch mainframe. Tested for power-up No Cards picture

Keithley 7001 Switch mainframe. Tested for power-up No Cards

$149.99



Data I/O Programmer Unisite Mainframe With HP Computer picture

Data I/O Programmer Unisite Mainframe With HP Computer

$1000.00



DIABLO PN 029 NSN 6130-00-346-6842 15V POWER SUPPLY SERIES 30 DISK selectvintage picture

DIABLO PN 029 NSN 6130-00-346-6842 15V POWER SUPPLY SERIES 30 DISK selectvintage

$395.00



JDSU VIAVI MTS 8000E V2 Optical Test Platform Mainframe with Touchscreen picture

JDSU VIAVI MTS 8000E V2 Optical Test Platform Mainframe with Touchscreen

$2200.00



Sorensen MML-4 DC Electronic Load Mainframe w/ 2*MML-80V-120A-601 Module PARTS picture

Sorensen MML-4 DC Electronic Load Mainframe w/ 2*MML-80V-120A-601 Module PARTS

$399.99



Tektronix Motorola CRT Monitor DAS9109 Mainframe picture

Tektronix Motorola CRT Monitor DAS9109 Mainframe

$38.77







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.