Yesterday (7-19-05) our entire Blackberry system was down from 2:30 PM to ~ 7:00PM Central time.
All of our handhelds were getting either "Data Connection Refused" or else they would have a "1x" instead of a "1X" - we had cell service but no data service.
I called Sprint around 3:00 (that's my company's carrier) and registered the issue. They had me troubleshoot things here and there, no luck. They opened an internal ticket and had it escalated.
At 5:00 Sprint called me back and said they were getting hammerred with calls about the same thing, my ticket had been escalated, etc...
At 7:00 Sprint called me back, said the issue was with RIM's infrastructure (some kind of firewall issue), had me reboot my BB and everything was fine. All other BB's starting working, too. No problems, since.
Does anyone know if this is true? Did RIM have some sort of issue yesterday afternoon/last night? I haven't found a single thing online, no little blurbs about, "Blackberry's down for 3 hours"... Just curious.
Thanks
There was Firewall issues with RIM's network that was stopping all CDMA devices from connecting. All model 7750's, for example, use CDMA and use the RIM network for data traffic, not Sprint's network. Other Sprint model BB's were just fine, but 7750's were dead in the water.
My company uses only 7750s (of course). We had outtages at least 2x daily on 7-19, 7-21, and 7-27. Sprint tells me that RIM tells them that issues should now be resolved as of this past Saturday (7-30), so we'll see.
We were getting either "Data Connection Refused" or else "1x" instead of "1X". Cell phones would work, data connections would not. the normal "turn off/on wireless" or "pop the battery out" would not solve the problems during outtages.
Not sure why they would have told you that. Again your Phone's Data connection is with your Carrier's Network. All they do is relay the message on to RIM's network.
Blackberry outtage yesterday (7-19-05)??
